Taiba Salloum
Easton,PA
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Membership Engagement
River Crossing YMCA
09.2022 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Implemented strategic initiatives to drive growth in member acquisition and retention rates.
- Managed annual budget allocation relating specifically towards membership services/programming activities in consultation with other department heads and stakeholders.
- Managed membership database efficiently, ensuring accurate tracking and reporting of key metrics.
- Developed strong relationships with partner organizations, enhancing the value proposition for members.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
RETAIL OPERATIONS DIRECTOR/BUYER
MAVI JEANS
01.2014 - 08.2020
- Sales forecasting, budget creation/implementation, sourced/developed and introduced product, managed stock levels and pricing to current market value
- Staffing/People Development
- Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Established quality customer relationships through consistent delivery on commitments.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Marketing/Branding
Account Executive - East Coast
Mavi Jeans
01.2011 - 01.2014
- Achieved or exceeded company-defined sales quotas.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Increased B2B sales by cultivating strong relationships with key decision-makers and stakeholders.
- Performed B2B sales of Mavi product to national retailers, generating $2M annually.
- Collaborated with sales teams to identify upselling opportunities and contribute to revenue growth.
- Advocated for client needs and obtained desired considerations for sales and purchases.
AREA MANAGER
Steve Madden
01.2010 - 12.2010
- Staffing/People Development
- Sales: Home store increased 37.7% within 90 days, area increased 22.3%
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Developed and implemented strategies to improve customer service and increase sales.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Oversaw budget planning, strategy development, community outreach for organization.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
DISTRICT MANAGER
Windsor Fashions
10.2006 - 03.2009
- Staffing/People Development
- Sales: Increased overall sales in home area by 10%
- Loss prevention decreased from 2.11% to .47% in six months
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Supervised various locations, enforcing high-quality standards of operation.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
President of HSA - Volunteer Position
Holy Family School
03.2020 - Current
- Head volunteer team, hosting biweekly zoom meetings, budget implementation, communication with school administration and the PA Catholic Dioceses
Education
Business Management -
Oakland University
Auburn Hills, Mi06.2006
Skills
- Brand Management
- Quality Improvement
- Product Management
- People Development
- Organizational Development
- Strategic Planning
- Operations Management
- Creativity and Innovation
- Strategies and goals
- Project Coordination
- Budget Management
- Issues Resolution
Volunteer Experience
President of HSA, Holy Family School, Head volunteer team, hosting biweekly zoom meetings, Budget implementation, Communication with school administration and the PA Catholic Dioceses, 03/2020, Present
Certification
- OSHA Certified
- CPR/AED Certification
- First Aid Certification
- Certified Group Fitness Instructor - American Council on Exercise (ACE).
- Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).
Timeline
Director of Membership Engagement
River Crossing YMCA
09.2022 - Current
President of HSA - Volunteer Position
Holy Family School
03.2020 - Current
RETAIL OPERATIONS DIRECTOR/BUYER
MAVI JEANS
01.2014 - 08.2020
Account Executive - East Coast
Mavi Jeans
01.2011 - 01.2014
AREA MANAGER
Steve Madden
01.2010 - 12.2010
DISTRICT MANAGER
Windsor Fashions
10.2006 - 03.2009
- OSHA Certified
- CPR/AED Certification
- First Aid Certification
- Certified Group Fitness Instructor - American Council on Exercise (ACE).
- Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).
Business Management -
Oakland University
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