Taiciai Brown
Health Information Management
Winston-Salem,NC
Summary
Dynamic HIM Specialist with proven expertise in medical records management at Midwest Medical Records Association Inc. Skilled in data entry and release of information, ensuring confidentiality and accuracy. Recognized for exceptional problem-solving and active listening, enhancing client satisfaction and operational efficiency, and committed to maintaining high standards in documentation and customer relations.
Overview
10
10
years of professional experience
Work History
HIM SPECIALIST/Data Entry
Midwest Medical Records Association Inc.
10.2023 - 02.2025
- Complete release of information according to request, scanning medical records accurately.
- Date stamps all requests and highlights pertinent data to facilitate processing.
- Validates the request and authorization for release of medical information according to established processing.
- Quality check on all work to assure accuracy of the release of confidentiality.
- Check emails, voicemail and fax daily.
- Work remote 2 days after hours to keep team on schedule.
Customer Support Specialist
Alorica
04.2019 - 11.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Administrative Assistant
Daymark Recovery
06.2015 - 03.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
Education
Health Information Management
Bryan University
Tempe, AZ12-2023
Skills
- Active listening
- Reliability
- Audit reporting
- Teamwork
- Customer relations
- Expert problem-solving
- Documentation management
- Microsoft Suite
- Data Entry
- Release of Information
- Medical Records
- Medical Terminology
- Document Review
- Processing and Uploading
- Scanning
Timeline
HIM SPECIALIST/Data Entry
Midwest Medical Records Association Inc.
10.2023 - 02.2025
Customer Support Specialist
Alorica
04.2019 - 11.2021
Administrative Assistant
Daymark Recovery
06.2015 - 03.2019
Health Information Management
Bryan University
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