Summary
Overview
Work History
Education
Skills
Timeline
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Taiesa Smith

Long Beach,CA

Summary

Aspiring Public Relations Professional | Driven by Creativity and Continuous Learning

Passionate about pursuing a career in Public Relations, I am a highly motivated and aspiring professional eager to bring my creative mindset and relentless drive for knowledge to help brands achieve their goals. Although I am still in the early stages of my PR journey, I possess a solid foundation gained through coursework, a comprehensive summer program, and various hands-on projects. This deep-seated thirst for learning fuels my ability to approach challenges with fresh perspectives and discover innovative strategies that capture attention and deliver impactful results. While my professional experience in PR may be limited, I possess a solid understanding of essential PR principles, including media relations, crisis communications, and strategic planning. I am enthusiastic about collaborating with diverse teams, embracing feedback and constantly refining my skills; I am dedicated to delivering excellence in every project I undertake.

Overview

3
3
years of professional experience

Work History

Server

Dave & Buster's
09.2022 - Current

Learned to leverage my exceptional customer service skills, adept communication abilities, and proven track record of providing outstanding guest experiences at Dave and Buster's in order to excel in a dynamic Public Relations role.

Key Skills and Accomplishments:

  • Exemplary Customer Service: Consistently deliver exceptional service to guests, creating positive and lasting impressions. Cultivate strong customer relationships by attentively addressing their needs, resolving issues, and ensuring an unforgettable experience.
  • Relationship Building: Skillfully develop rapport with a diverse range of guests, fostering a welcoming and inclusive atmosphere. Act as a brand ambassador, representing the company with professionalism and integrity.
  • Effective Communication: Employ strong interpersonal skills to engage and connect with guests and coworkers, creating meaningful interactions. Display clear and concise communication abilities, both in person and through various channels, to ensure effective information sharing.
  • Party Room Management: Take charge of coordinating and overseeing successful celebrations in the party rooms. Provide dedicated and personalized service to guests, ensuring their special occasions are flawlessly executed and their expectations exceeded.
  • Adaptability and Multitasking: Thrive in a fast-paced environment, seamlessly balancing multiple responsibilities and prioritizing tasks. Remain calm under pressure, demonstrating flexibility in handling last-minute changes and delivering outstanding results.
  • Team Collaboration: Collaborate effectively with colleagues to ensure smooth operations and deliver cohesive guest experiences. Foster a positive and cooperative work environment, contributing to a culture of excellence and mutual support.
  • Problem-Solving: Demonstrate strong analytical and critical-thinking skills, proactively identifying and addressing potential challenges. Resolve issues promptly and diplomatically, exhibiting resourcefulness and sound judgment.
  • Brand Representation: Embody the core values and brand image of Dave and Buster's, consistently upholding the company's commitment to exceptional service and entertainment.

Attendant

WPP Health & Wellness
06.2022 - 08.2022

During an immersive 10-week summer program, I had the privilege of participating in a comprehensive professional development program specifically designed to deepen my understanding of the public relations industry. Through a series of workshops, seminars, and interactions with seasoned industry professionals, I acquired invaluable knowledge and skills to excel in the field.


Key Experiences and Learning:


  • Media Relations: I received hands-on training in establishing and maintaining effective relationships with media outlets. Through simulated scenarios and real-world case studies, I developed the ability to craft compelling press releases, pitch stories to journalists, and navigate media interviews with confidence.
  • Crisis Communications: I gained insight into the critical area of crisis communications, learning how to anticipate, manage, and mitigate potential reputational risks. By studying successful crisis management campaigns and engaging in simulated crisis scenarios, I honed my ability to formulate strategic messaging and maintain a calm and composed demeanor during high-pressure situations.
  • Strategic Planning: The program equipped me with the knowledge and skills to develop comprehensive strategic PR plans. Through interactive exercises and guidance from industry experts, I learned how to identify target audiences, set measurable objectives, devise messaging strategies, and evaluate the effectiveness of communication campaigns.
  • Written Communication: A significant focus of the program was on enhancing written communication skills. I honed my ability to craft compelling press releases, impactful social media content, and persuasive communication materials.
  • Training and Development: The program provided opportunities for professional growth and skill enhancement through targeted training sessions. I engaged in workshops on presentation skills, interpersonal communication, and cultural awareness, fostering a well-rounded skill set necessary for effective public relations practitioners.
  • Excellent Communicator: Throughout the program, I refined my ability to communicate ideas clearly, concisely, and persuasively.
  • Cultural Awareness: Recognizing the importance of diversity and inclusion in the PR industry, the program emphasized cultural awareness and sensitivity. I gained insights into effectively communicating with diverse audiences and understanding the impact of cultural nuances on messaging and strategy.

Team Member

Natures Juice
03.2022 - 05.2022

As a dedicated team member at Nature's Juice, a vibrant smoothie and acai bowl establishment, I honed essential skills and gained valuable experience that directly aligns with the field of Public Relations. Beyond my role in preparing delicious acai bowls and smoothies, I actively contributed to fostering a positive customer experience and maintaining a safe and sanitary work environment.


Key Skills and Accomplishments:


  • Customer Service: I consistently delivered exceptional customer service, ensuring that each interaction was friendly, attentive, and personalized. By actively listening to customer preferences and offering suggestions, I enhanced their experience and built lasting relationships—building rapport and satisfying clients was paramount.
  • Adaptability: In a fast-paced environment, I thrived by effortlessly adapting to changing circumstances and customer demands. This flexibility enabled me to maintain a high level of service and quickly address any unexpected challenges.
  • Communication and Interpersonal Skills: Effective communication played a pivotal role in my interactions with customers and colleagues alike. I honed my ability to convey information clearly, respond promptly to inquiries, and engage in active listening.
  • Creative Problem Solving: While working at Nature's Juice, I encountered various situations that required on-the-spot problem-solving.
  • Excellent Communicator: With a focus on ensuring customer satisfaction, I honed my communication skills to convey information effectively and promote our products.
  • Relationship Building: By building trust and rapport, I created an inviting atmosphere that kept customers coming back.
  • Public Speaking: In customer interactions and team meetings, I honed my public speaking skills, articulating information with confidence and clarity.
  • Time Management: Working in a fast-paced environment, I successfully prioritized tasks, managed multiple responsibilities, and maintained efficiency all while keeping in mind the health and safety codes.

Sales Associate

HomeGoods, TJX Companies
11.2020 - 02.2021

As a trusted sales associate at HomeGoods, I excelled in creating an exceptional shopping experience while showcasing my unique ability to organize and develop creative concepts for captivating visual displays throughout the store. This experience was highly relevant to the field of Public Relations, as it demonstrates my capacity to engage customers, collaborate with managers, and drive brand awareness.


Key Skills and Accomplishments:


  • Customer Service and Engagement: I greeted customers with a friendly demeanor and provided personalized assistance, ensuring their needs were met. By actively listening to their preferences and offering knowledgeable guidance, I fostered positive connections and enhanced their overall shopping experience.
  • Visual Merchandising: Trusted with organizing racks, shelves, and displays, I leveraged my creative prowess to bring captivating visual concepts to life. Collaborating closely with managers, I conceptualized and executed visually appealing arrangements that caught customers' attention, effectively promoting specific merchandise and driving sales. I was able to showcase my eye for aesthetics and attention to detail.
  • Collaboration with Managers: Working closely with managers, I actively contributed to the development and implementation of visual merchandising strategies. Through collaborative brainstorming sessions, I provided input and creative suggestions to enhance the store's overall visual appeal and drive customer engagement.
  • Organizational Skills: Maintaining a clean, organized, and visually pleasing environment was integral to my role. By consistently arranging merchandise, organizing product displays, and ensuring proper inventory rotation, I contributed to an inviting shopping atmosphere.
  • Creative Concept Development: As a trusted member of the team, I had the opportunity to develop creative concepts for visual displays that aligned with the brand's image and seasonal promotions. Leveraging my creativity, I implemented unique and eye-catching arrangements that effectively captured customers' attention and conveyed the desired brand message.
  • Effective Communication: My role required clear and concise communication with customers, colleagues, and managers. I effectively conveyed product information, pricing details, and promotions, ensuring accurate and consistent messaging.

Education

Bachelor of Arts - Public Relations

California State University Long Beach
Long Beach, CA
05.2024

Skills

  • Persuasive Communication
  • Innovative Problem Solving
  • Strategic Thinking and Planning
  • Relationship Cultivation
  • Customer-Centric Approach
  • Adaptability and Agility
  • Meticulous attention to detail
  • Brand Storytelling
  • Media Relations
  • Analytical Thinking
  • Crisis Management
  • Leadership and Collaboration

Timeline

Server

Dave & Buster's
09.2022 - Current

Attendant

WPP Health & Wellness
06.2022 - 08.2022

Team Member

Natures Juice
03.2022 - 05.2022

Sales Associate

HomeGoods, TJX Companies
11.2020 - 02.2021

Bachelor of Arts - Public Relations

California State University Long Beach
Taiesa Smith