Taieshna Hines
Five Star Premier Residences of Yonkers
Yonkers,NY
13
years of professional experience
Dynamic and dedicated professional with a proven track record at Five Star Premier Residences of Yonkers, excelling in customer experience and issue resolution. Skilled in medical assistance and fostering resident engagement, I thrive in fast-paced environments, ensuring exceptional service and satisfaction for diverse clientele. Passionate about enhancing lives through compassionate care and support.
Work History
Concierge/Receptionist
3 Years 10 Months- Greeted guests and provided information on services, events, and local attractions.
- Coordinated guest requests with housekeeping and maintenance to ensure timely resolution of issues.
- Assisted residents with transportation arrangements, including scheduling and confirming rides.
- Managed front desk operations, ensuring accurate check-in/check-out processes for residents and visitors.
- Trained new staff on concierge procedures, enhancing service quality and operational efficiency.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Activities Coordinator
2 Years 5 Months- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
Sales Associate
5 Months- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Home Health Aide
5 Years 2 Months- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Education
Skills
Independent Living
Resident Engagement
Customer Inquiries
Managing Calendars
Customer Experience
Cash Register Operations
Responding to Difficult Customers
Calm and Professional Under Pressure
Upbeat and Positive Personality
POS Systems and Ordering Platforms
Customer Data Confidentiality
Issue and Complaint Resolution
Effective problem solving
Strong work ethic
Highly adaptable
Telephone etiquette
Team player mentality
Guest relations
Detail-oriented approach
Reliable punctuality
Timeline
Concierge/Receptionist
Five Star Premier Residences of Yonkers
04.2021 - 02.2025Read More
Activities Coordinator
Atria Assisted Living
02.2018 - 07.2020Read More
Sales Associate
Planet Fitness
09.2017 - 02.2018Read More
Home Health Aide
Family Service Society Of Yonkers
06.2012 - 08.2017Read More
Peekskill High School
Read More