Taij Smith
Tampa,FL
Summary
Develop a professional opportunity that is responsible and gives me the ability to employ all of my capabilities to the fullest while also making a meaningful contribution to the success of the organization.
Overview
3
3
years of professional experience
Work History
Sales Porter
Tom Bush BMW Jacksonville
03.2024 - 07.2024
- Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
- Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
- Streamlined vehicle inventory management through regular updates and effective communication with sales staff.
- Enhanced customer satisfaction by maintaining a clean and organized vehicle lot for easy access and visibility.
- Optimized space utilization within the lot, rearranging vehicles strategically to maximize capacity and accessibility.
- Collaborated effectively with other departments including sales, finance, parts, and service teams to streamline overall dealership operations.
- Enhanced dealership reputation, consistently providing exceptional customer service during interactions with clients on the lot.
- Maintained safety standards within the lot, conducting regular inspections and reporting any hazards or damages promptly.
- Implemented best practices in lot organization, contributing significantly towards improved operational efficiency across departments.
- Expedited vehicle turnaround times by efficiently coordinating with service technicians for required repairs and maintenance tasks.
- Reduced downtime between customer visits by swiftly transporting vehicles from service bays to designated areas upon completion of maintenance work.
- Organize car displays so that they are easy for both staff and customers to locate and get to.
Service Porter
BMW of Wesley Chapel
10.2023 - 02.2024
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
- Communicated with coworkers and managers about completed duties.
- Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
- Facilitated smooth operations within the service department through effective communication with team members and supervisors.
- Assisted in reducing vehicle maintenance times with timely delivery of parts and tools to technicians.
- Ensured safety compliance by keeping service areas free of hazards and maintaining proper signage where required.
- Helped maintain a professional atmosphere within the dealership, adhering to dress codes, punctuality standards, and appropriate conduct guidelines at all times.
- Supported sales team efforts, ensuring all vehicles were prepared and ready for test drives or delivery.
- Assisted in maintaining a positive online presence for the dealership by responding to customer inquiries and addressing feedback in a timely, professional manner.
Carwash Service Attendant (CWA)
Jammin Carwash
09.2022 - 10.2023
- Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
- Responded to customer requests for products, services, and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Engaging in unpredictable, high-volume work environments, providing knowledgeable assistance to over 100 customers per day.
- Provided customer information on billing subscription methods and payment options while complying to the company's financial transaction requirements.
- Provided customized specifications packages based on individual customer needs, resulting in increased sales per transactions.
- Enhanced customer satisfaction by providing efficient and thorough car wash services.
- Reduced wait times for customers by efficiently managing the queue of vehicles waiting for service.
- Increased revenue by promoting extra services like detailing and waxing packages.
Facility Attendant
Vesta Properties
11.2021 - 08.2022
- Collaborated with team members for optimal staff scheduling and coverage during peak hours.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Assisted with logistical requirements for events and meetings.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Addressed resident concerns with understanding, leading to heightened satisfaction and recurring interactions.
- Oversaw resident events, keeping professionalism under pressure and resolving property or resident issues.
- Adapted quickly to changing priorities and workloads, effectively managing time and resources to complete tasks on schedule.
Education
High School Diploma -
Suwannee High School
Live Oak, FL06.2024
Skills
- Customer Service
- Dependability
- Active Listening
- Problem-solving abilities
- Team Player
- Friendly
Timeline
Sales Porter
Tom Bush BMW Jacksonville
03.2024 - 07.2024
Service Porter
BMW of Wesley Chapel
10.2023 - 02.2024
Carwash Service Attendant (CWA)
Jammin Carwash
09.2022 - 10.2023
Facility Attendant
Vesta Properties
11.2021 - 08.2022
High School Diploma -
Suwannee High School
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