Taija Lewis
Milwaukee
Summary
Dynamic and detail-oriented professional with extensive experience at Curtis Ambulance Service, excelling in customer engagement and document management. Proven ability to enhance office operations through effective supply inventory and file organization. Adept at resolving patient issues with active listening, ensuring high levels of satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Billing/Front Office Administrator
Curtis Ambulance Service
11.2023 - Current
- Provided clerical support to company patients by copying, faxing, and filing documents while following confidentiality and HIPPA PII standards.
- Responded to inquiries from customers seeking billing information, medical records, and health/auto insurance via phone or fax.
- Kept reception area clean and neat, greet visitors and assisting them around the office.
- Coordinated communications, billing processing, digital/ physical recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep office on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Provided backup to billing department stepped in to assist with various tasks whenever employee was absent or at lunch.
- Resolved patient issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Improved office operations by automating client correspondence, record tracking and data communications.
Florist
Sendiks
10.2021 - 10.2023
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Prepared potted plants and bouquets based on customer requirements.
- Worked with customers to determine type of arrangement for desired, occasion, date, time and location needed and recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Trained staff on proper techniques in arranging flowers and customer service skills.
- Nurtured flowers to maintain quality and promote longevity.
- Managed daily opening and closing of florist shop to prepare for incoming customers and custom pre-orders payments.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
Cashier
Kroger/ Metro Market
04.2021 - 09.2021
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times including self-checkout.
Education
Emergency Medical Technician Certification -
Milwaukee Area Technical College
Milwaukee, WI05-2024
High School Diploma -
Milwaukee School of Language
Milwaukee, WI06-2023
Skills
- Telephone reception
- Office supply management
- File organization
- Database maintenance
- Supply inventory
- Customer engagement
- Document management
Accomplishments
- DELF french exam
Certification
- DELF French exam
Languages
French
Native or Bilingual
Timeline
Billing/Front Office Administrator
Curtis Ambulance Service
11.2023 - Current
Florist
Sendiks
10.2021 - 10.2023
Cashier
Kroger/ Metro Market
04.2021 - 09.2021
Emergency Medical Technician Certification -
Milwaukee Area Technical College
High School Diploma -
Milwaukee School of Language