Summary
Overview
Work History
Education
Skills
Websites
References
Languages
Timeline
Generic

Taija McBride

Ypsilanti

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Tier 2 Onsite Support for faculty and staff

University of Michigan
01.2024 - Current
  • Reimaged machines (Macs & Windows), Provision equipment for new hires, Ticket management, Technical troubleshooting on Macs/Windows PCs, Deployment of software, Duo two factor authentication assistance, Assist with the technical aspect of onboardings (deploying equipment and walking through how to use it with new hires)

Dental Informatics TEKsystems Contractor

University of Michigan
08.2023 - 01.2024
  • Assist students/faculty/staff who walk in, Ticket Management: going through old tickets and resolving them; working on new incoming tickets; following up with tickets 'in progress' and with users who have not responded yet, Take phone calls and turn them into tickets; dispatch FTE when needed for issues, Package intake: scanning the packing slips, uploading them, making sure to inform appropriate parties of their packages, Documentation creation and management: making step by steps and making sure everything is up to date

Tier I & Tier II Service Desk Technician -TEKsystems Contractor

Dominos
01.2022 - 07.2023
  • Work on escalated tickets from Tier 1, Stage, provision, and QA laptops, Keep track of inventory, In-depth support of collaborating with other teams to solve customer's issues, Onsite technical support, Escalate tickets to Tier 3 when needed, Train Tier 1 techs, Troubleshoot hardware and software issues daily, Troubleshoot technical issues in a Windows 7/10 environment and Mac environment, Troubleshoot within Microsoft Office Issues, Utilize the active directory to reset passwords, Worked directly with end users to give them the utmost customer service, Utilized Microsoft Teams and a Remote Desktop as a remote tool to log into user laptops, Troubleshoot technical issues for end users remotely and in person, Answered phone calls for those who needed technical support, Securely changed and gave passwords to users, Worked with Active Directory

Classroom Support

Eastern Michigan University
10.2018 - 04.2021
  • Helped various staff members with troubleshooting issues, Tech support for classroom and lab-based machines across campus, Made spreadsheets for various inventory and list purposes, Kept organized lists of information and step-by-steps needed for the job, Reimaged machines, Unbinding and Rebinding, Created simplified instructions for certain processes and software installations to be used by faculty and students

Education

Bachelor of Science - Simulation, Animation, and Gaming

Eastern Michigan University
Ypsilanti, MI
04.2021

Skills

  • Microsoft Windows Knowledge /Troubleshooting
  • Help Desk (5 years)
  • Customer Service (6 years)
  • Technical Support (5 years)
  • Strong Organizational Skills
  • Time Management
  • Technical Troubleshooting (5 years)
  • Documentation (Creation & Updating)
  • Mac OS Knowledge/ Troubleshooting
  • Remote Troubleshooting (15 years)
  • Call Center (2 years)

References

Available Upon Request

Languages

Japanese
Limited Working

Timeline

Tier 2 Onsite Support for faculty and staff

University of Michigan
01.2024 - Current

Dental Informatics TEKsystems Contractor

University of Michigan
08.2023 - 01.2024

Tier I & Tier II Service Desk Technician -TEKsystems Contractor

Dominos
01.2022 - 07.2023

Classroom Support

Eastern Michigan University
10.2018 - 04.2021

Bachelor of Science - Simulation, Animation, and Gaming

Eastern Michigan University

Similar Profiles

CREATE PROFILE
Taija McBride