Summary
Overview
Work History
Education
Skills
References
Corecompetences
Timeline
Generic

Taijae Dunn

Vacaville,CA

Summary

Highly skilled in patient access operations with lead representative experience. Demonstrated ability to manage front desk operations, maintain accurate patient records and facilitate effective communication among healthcare team members. Strengths include problem-solving, multitasking, and interpersonal skills coupled with a deep understanding of medical terminologies and health insurance policies. Proven track record in improving operational efficiency and enhancing patient satisfaction.

Overview

12
12
years of professional experience

Work History

Patient Access Representative

John Muir Medical Center
Concord, CA
01.2023 - Current
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Responded to patient inquiries regarding billing or financial matters.
  • Served as a resource for Patient Access Representatives, providing guidance and assistance with complex registration issues.
  • Developed and maintained relationships with physicians, hospital staff, insurance companies, and other healthcare organizations to facilitate the registration process.
  • Trained new hires on proper patient access protocols, procedures and customer service skills.
  • Resolved escalated customer complaints in a timely manner while maintaining professional standards of conduct.
  • Ensured compliance with government regulations regarding HIPAA privacy laws, medical record release policies.
  • Investigated billing discrepancies between third-party payers and providers.
  • Interpreted insurance benefits for accurate completion of pre-registration forms.
  • Participated in training sessions to stay updated on healthcare policies and registration software.

Patient Registrar/Patient Eligibility Specialist

St. Mary's Regional Medical Center
Reno, NV
01.2020 - Current
  • Facilitate smooth check-in by confirming proper ID.
  • Leveraged healthcare software for efficient registration.
  • Collaborated with pathology groups, laboratories, and various medical facilities.
  • Optimized problem-solving tactics for STAT and urgent requests.
  • Processed large number of transferred calls from Access Operations team.
  • Assist with authorizations, HMOs, PPOs, and non-contractual health plans.
  • Maintained accuracy in cash handling for each shift.
  • Collaborates with nursing staff to support patient care.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
  • Performed quality assurance reviews on registrations completed by other staff members.

Patient Access Representative

Renown Health Trauma Center
Reno, NV
12.2016 - Current
  • Secure accurate information during patient check-in and scheduling.
  • Ensured precise input of comprehensive registration information into EPIC.
  • Verified insurance eligibility and benefits for patients' specified payers.
  • Addressed billing and payment discrepancies in self-pay accounts.
  • Serve as intermediary between medical directors and nursing staff during patient transfers.
  • Managed authorizations for various health plans including HMO's, PPO's, and non-contractual ones.
  • Expertly navigate professional payment practices for state, federal, and third-party payers.
  • Handled high call volumes at the Trauma Center and directed them effectively.
  • Conducted training sessions for new hires.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

Administrative Assistant

Sacramento Job Corps Admissions Dept
Sacramento, CA
03.2013 - 12.2015
  • Handled phone inquiries efficiently.
  • Scheduled client and team appointments.
  • Applying analytical abilities to resolve issues.
  • Manage mail sorting and allocation.
  • Drafting various communications including memos, emails, and invoices.
  • Produce clear, effective written communications materials.
  • Create and upkeep electronic filing systems.
  • Oversee accounts management.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Created travel arrangements for senior managers according to their requirements.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.

Education

Certification in Medical Assisant/Phlebotomist -

03.2013

High School Diploma -

Fairfield High School
06.2012

Skills

  • Proficient in Office Applications
  • Skilled in Prioritizing Tasks
  • Effective Verbal Communication
  • Electronic Health Record Expertise
  • Typing Speed: 55 WPM
  • Effective Transcription Skills
  • HIPAA Compliance Certification
  • Medical Language Proficiency
  • Dynamic Workflow Coordination
  • In-Depth Analytical Skills
  • Pharmacology Expertise
  • Effective Self-Management
  • Employee Training Programs
  • Healthcare Billing Expertise
  • Meticulous Attention to Detail
  • Healthcare Administration Assistant
  • Patient education
  • Financial procedures adherence
  • Registration management
  • Resource allocation
  • Post-discharge care coordination

References

Available upon request

Corecompetences

  • Proficient in Microsoft Office Suite
  • Proficient in Time Management
  • Strong Verbal/Written Communication
  • Electronic Health Records (EHR)
  • 55 WPM Typing, Dictation
  • HIPPA Certification
  • Medical Terminology
  • Proactive Multi-Tasking
  • Medical Billing & Coding
  • Advanced Assessment Skills
  • Pharmacology
  • Self-Management
  • Training
  • Medical Insurance Billing
  • Detail Orientated
  • Medical Assistant

Timeline

Patient Access Representative

John Muir Medical Center
01.2023 - Current

Patient Registrar/Patient Eligibility Specialist

St. Mary's Regional Medical Center
01.2020 - Current

Patient Access Representative

Renown Health Trauma Center
12.2016 - Current

Administrative Assistant

Sacramento Job Corps Admissions Dept
03.2013 - 12.2015

Certification in Medical Assisant/Phlebotomist -

High School Diploma -

Fairfield High School

Similar Profiles

CREATE PROFILE
Taijae Dunn