Taijahna Lee-Seamster

Compassionate and results-driven communications and customer service professional with over five years of experience delivering exceptional service through both face-to-face interactions and high-volume telecommunications environments. Skilled at building trust, resolving complex concerns, de-escalating difficult situations, and creating positive customer and patient experiences through empathy, active listening, and effective communication.

Experienced in public speaking, employee training, and customer relationship management with a passion for helping others and improving organizational success. Successfully designed, developed, and instructed typing improvement courses for more than 100 Froedtert Hospital employees, helping every participant improve their typing speed and accuracy by the completion of the course.

Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Windows operating systems, data entry, electronic documentation, and healthcare/customer service software. Recognized for exceptional multitasking, professionalism, problem-solving, and the ability to communicate effectively with individuals from diverse backgrounds while maintaining confidentiality and delivering outstanding service.