Well-qualified support professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills, and solid history of tackling diverse and challenging requirements from both clients and workers. Skills in handling sensitive information and following strict procedures. Self-motivated and attentive with good problem-solving abilities.
- Conducted appointments for the Job Access Loan. Handled sensitive information, reviewed and informed of requirements for eligibility, completed and compiled information into a packet. Coded and created claims for Job Access Loan request. Compiled into a packet and sent to supervisor for final approval/denial.
- Reviewed assignments submitted by clients weekly and sanctioned monthly. Contacted clients to fix activities if needed. Handle discrepancies with assignments if given good cause.
- Tracked and entered vital and sensitive information of clients such as criminal history, financial information, family information, and services provided by agency. Acted to aspects accordingly.
- Scanned client and worker information into an electronic case transfer and coded properly.
- Initiated and completed youth intake interview processes, which includes initial meetings, service explanations, assessments, and the development of shelter contracts.
- Provided support, care, supervision, and guidance for youth, which includes meeting physical, emotional, and crisis needs. Reinforced positive behavior and administer consequences as needed.
- Demonstrated positive role modeling for youth. Overseen the day-to-day activities of resident youth in the shelter. Ensure that meals are properly prepared.
Organizational Skills: Ability to manage multiple tasks and prioritize work effectively
Record Keeping: Maintaining and organizing files and records, both digital and physical
Interpersonal Skills: Building and maintaining positive relationships with clients and team members
Basic IT Skills: Troubleshooting common tech issues and understanding of office hardware (printers, phones, etc)
Conflict Resolution: Addressing and resolving conflicts in a professional manner
Attention to Detail: Accuracy in data entry, documentation, and other administrative tasks