Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tailah Smith

Smryna,DE

Summary

Proven leader and efficient problem-solver, adept in warehouse safety and customer service, with a track record of reducing product damage rates and enhancing team productivity at Amazon Warehouse. Skilled in packaging, labeling, and cash handling, demonstrating a strong sense of responsibility and the ability to thrive in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Hotel Front Desk Clerk , Housekeeper

Best Western Hotel
04.2021 - 10.2023
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Updated guest records with pertinent information to provide personalized service during their stay.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.

Amazon Warehouse

Packers
07.2019 - 10.2020
  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.
  • Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
  • Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
  • Reduced product damages with proper handling techniques and training for warehouse staff.
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Reduced product damage rates by carefully handling items during the packing process.
  • Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.

Redners

Cashiering
10.2017 - 06.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Highschool - Nursing

Glasgow Highschool
Newark, DE
06.2020

Skills

  • Packaging and Labeling
  • Pallet Jack Handling
  • Loading and unloading
  • Warehouse Safety
  • Order Picking
  • Management
  • Leadership
  • Money management
  • Cashier
  • Customer service
  • Reliable
  • Shipping and receiving
  • Attention to Detail
  • Inventory Tracking
  • Quality Control
  • Customer Service
  • Payment handling
  • Welcoming guests
  • Teamwork orientation
  • Multi-Line Phone Systems
  • Professional Appearance
  • Microsoft Office
  • Guest Reception
  • Guest Relations
  • Reservations
  • Computer Skills
  • Teamwork and Collaboration
  • Hospitality services
  • Phone and Email Etiquette
  • Problem-solving skills
  • Administrative Skills
  • Staff Scheduling
  • Customer Service Management
  • Detail Oriented
  • Office Organization

Timeline

Hotel Front Desk Clerk , Housekeeper

Best Western Hotel
04.2021 - 10.2023

Amazon Warehouse

Packers
07.2019 - 10.2020

Redners

Cashiering
10.2017 - 06.2018

Highschool - Nursing

Glasgow Highschool

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Tailah Smith