Tailar Landon
Dallas,US
Summary
Providing solid customer care while enhancing relationships for [Job Title] with [Number] years of experience.To achieve set goals and targets, I am highly motivated and driven.Dedicated to exceeding expectations and leading the team to success.Customer service specialist with experience in lead generation, customer relationship management, and sales.Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.Proficient at listening to customers, meeting productivity goals, and staying current on company offerings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Representative
Nalico General Agency
Dallas
04.2023 - 09.2023
- Listened to the questions and concerns of customers in order to provide answers or responses
- Was in charge of keeping financial accounts in order by processing customer adjustments
- Provided excellent customer service by quickly resolving issues and responding to inquiries
- Use standard office equipment and computer programs
- Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills
- Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average (Timeframe].
Package Handler
Kroger Fullfilment
Lancaster , Texas
10.2022 - 02.2023
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Picked products using RF scanner to fill orders.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
Auto Claims Adjuster
State Farm ONE CityLine
Richardson
05.2022 - 10.2022
- Examined claim forms and other records to determine insurance coverage
- Answered [Number] calls per [Timeframe] to help customers with their questions and concerns
- Review initial reports, check and evaluate coverage, and contact all claimants in order to conduct an accurate and timely investigation and loss analysis
- Checked the data entered into the agency management system for accuracy and quality
- Mediated claims settlements with claimants
- Followed up with customers on unresolved issues.
Claims Customer Service Representative
DMA Claims
Irving
01.2022 - 05.2022
- Manage insurance company inquiries
- Managed client records
- Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments
- Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales
- Provided primary customer support to internal and external customers in a fast-paced [Type] environment
- Submitted claims and started the damage appraisal process to make the claims process easier for policyholders.
Overnight Assistant Manager
QuikTrip
Grand Prairie
05.2021 - 07.2021
- Positively engaged with customers and maintained a professional appearance at all times as a company representative
- Reviewed technical documentation to complete equipment maintenance and repair
- Sanitized restrooms with chemicals like ammonia to prevent the spread of germs
- Carried out [Job Title's] daily job tasks and duties as instructed, both orally and in writing
- Checked inventory to restock [Type] and (Type] supplies before leaving for job sites.
Sales Associate
Cato Fashions
Dallas
03.2020 - 08.2020
- Used upselling techniques and offered product and service consultations
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Helped team members master sales techniques so they could consistently exceed their goals
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Some college - Nursing
Texas A&M University-Commerce
Skills
- Invoice processing
- Warehousing functions
- Data entry
- Critical thinking
- Conflict Resolution
- Process Implementation
- Data Analysis
- Computer Skills
- Management
- Retail
- Customer Service
Certification
Adjuster License
Timeline
Customer Representative
Nalico General Agency
04.2023 - 09.2023
Package Handler
Kroger Fullfilment
10.2022 - 02.2023
Auto Claims Adjuster
State Farm ONE CityLine
05.2022 - 10.2022
Claims Customer Service Representative
DMA Claims
01.2022 - 05.2022
Overnight Assistant Manager
QuikTrip
05.2021 - 07.2021
Sales Associate
Cato Fashions
03.2020 - 08.2020
Some college - Nursing
Texas A&M University-Commerce
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