Taileeya Evans
Hattiesburg,MS
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 5years retail experience in a fast-paced, team-based environment. EVS driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Excellent communicator with 6 years in a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking housekeeping position. Offering excellent communication and good judgment.
Overview
10
10
years of professional experience
Work History
Travel Merchandising
Brandpoint Services
01.2022 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information and pricing.
- Established strong vendor relationships to maintain and support business.
- Assembled quarter and full-size point of purchase promotional displays.
- Planned and coordinated product availability for advertising and promotion purposes.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Worked with managers and advertising directors to optimize promotions.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Conferred with store managers to obtain information about customer needs and preferences.
- Monitored and analyzed sales records and consumer purchasing trends.
- Educated employees on new merchandise during seasonal workshops.
- Tracked and recapped key item performance.
- Interviewed and worked closely with vendors to acquire and develop desired products.
- Established vendor performance metrics to evaluate service.
- Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
- Developed partnerships with internal groups such as packaging, visual and e-commerce.
- Negotiated prices, discount terms and transportation arrangements.
Merchadiser
Reset Staffing
06.2016 - 12.2021
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in team-building activities to enhance working relationships.
- Adhered to social distancing protocols and wore mask or face shield.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed and maintained courteous and effective working relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications and information for meetings.
- Received and processed stock into inventory management system.
- Worked flexible hours across night, weekend and holiday shifts.
- Collaborated with team members to achieve target results.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Onboarded new temps by entering employee information into systems.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
sandwhich artist
subway canal
- Recommended alternative items if product was out of stock.
- Set up and explained new membership contracts.
- Replenished supplies, bags and other materials at each cash wrap.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Dedicated to continuously improving sales abilities and product knowledge.
- Learned, referenced and applied product knowledge information.
EVS (aide)
Memorial Hospital
12.2015
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Successfully acquired average of 100% new customers per month, generating a 100% growth in revenue.
- Processed 500 daily invoices and billed renewed invoices to clients.
- Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of 1000 .
- Directed calls to appropriate individuals and departments.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Helped drive sales goals and achieve monthly quotas.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Routinely answered customer questions regarding merchandise and pricing.
- Designed displays to make the store experience interactive, engaging and reassuring.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Learned, referenced and applied product knowledge information.
- Communicated all store initiatives and promotions to customers to generate return business.
- Set up and explained new membership contracts.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Collaborated with team members to achieve target results
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Proved successful working within tight deadlines and fast-paced atmosphere
housekeeping
island view resort
01.2014 - 09.2015
- Answered an average of 400 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Successfully acquired an average of 400 new customers per month, generating a 85% growth in revenue.
- Successfully acquired an average of 200 new customers per month, generating a 88% growth in revenue.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Contributed to annual store sales of $1 million per year.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Assisted customers with food selection, inquiries and order customization requests.
- Scored in top 10% of employees in successful resolution of issues
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided ongoing guest service, including giving fashion advice.
- Directed calls to appropriate individuals and departments.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Helped drive sales goals and achieve monthly quotas.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Routinely answered customer questions regarding merchandise and pricing.
- Asked open-ended questions to assess customer needs.
- Participated in physical inventory counts every 5 hours per day.
- Assisted in creating pre-season marketing plans to support department and divisional strategies.
- Folded and arranged garments in attractive displays.
- Set up and explained new membership contracts.
- Recommended alternative items if product was out of stock.
Assistant Manager
Mcdonalds
01.2022 - 11.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
High School Diploma - undefined
Orion high school
Texas City, TXbrick mason - undefined
job corp
Crystal Springs, MS2017
Skills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Training development aptitude
- Proficient in cash management
- Credit card processing
- Strategic sales knowledge
- Mediation capability
- Medical terminology knowledge
- Multi-line phone talent
- Medical terminology knowledge
Accomplishments
- Inside Sales
Met and exceeded quotas generating 65+ calls per day on leads for software maintenance renewals.Served as communication link between engineering consultants, MIS management and staff. - Customer Relations
Timeline
Travel Merchandising
Brandpoint Services
01.2022 - Current
Assistant Manager
Mcdonalds
01.2022 - 11.2023
Merchadiser
Reset Staffing
06.2016 - 12.2021
EVS (aide)
Memorial Hospital
12.2015
housekeeping
island view resort
01.2014 - 09.2015
sandwhich artist
subway canal
High School Diploma - undefined
Orion high school
brick mason - undefined
job corp
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