Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
General Manager/Operations Manager
Raising Cane's Restaurants
04.2022 - 11.2023
Developed and implemented strategies to increase sales and profitability.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Formulated policies and procedures to streamline operations.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Managed budget implementations, employee evaluations, and contract details.
Developed and maintained relationships with customers and suppliers through account development.
Introduced new methods, practices, and systems to reduce turnaround time.
Analyzed market trends and competitor activities to create competitive advantages.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Collaborated with cross-functional teams to develop innovative solutions.
General Manager
McAlisters
12.2015 - 04.2022
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Developed and maintained relationships with customers and suppliers through account development.
Managed budget implementations, employee evaluations, and contract details.
Introduced new methods, practices, and systems to reduce turnaround time.
Analyzed market trends and competitor activities to create competitive advantages.
Collaborated with cross-functional teams to develop innovative solutions.
Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Trained new employees on proper protocols and customer service standards.
Chemistry Tutor
Freelance
05.2011 - 04.2021
Conducted in-depth research in organic chemisrty to help students understand.
Visited classroom lab settings to increase student understanding.
Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Used variety of teaching methods to successfully help wide range of students.
Mentored and coached students with focus on developing independence and self-confidence.
Conducted review sessions to help students prepare for tests.
Assessed student learning needs and provided relevant instruction to close knowledge gaps.
Calibrated and maintained lab pressure sensors, oxygen sensors, pH meters and barometers.
Maintained records of student progress and lab completions, using Microsoft Office.
Placed students in group sessions based on levels.
Political Campaigner
Direct Action
05.2013 - 12.2015
Demonstrated outstanding collaboration across organization and managed many tasks.
Drove data-influenced decisions for campaigns and businesses.
Safeguarded campaign set up for successful measurement by developing learning plans and allowing for measurability.
Reviewed and used data to make recommendations to improve campaign performance, media touchpoints and journey.
Tracked key metrics and developed spreadsheets and data models.
Assembled reports and presentations to share insights and recommendations with stakeholders.
Identified appropriate marketing channels and target customers for campaigns.
Established and managed relationships with external data providers and research vendors.
Managed campaigns for various clients that consistently exceeded sales goals.
Tracked key performance indicators to measure success of campaigns.