Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Tailon Penn

West Haven,CT

Summary

Driven professional with a proven track record at Nova Home Health Care, adept in Personal Hygiene Assistance and managing teams in high-paced environments. Excelled in delivering compassionate care and improving patient wellbeing, while also enhancing store operations and customer satisfaction at Dunkin Donuts. Skilled in Behavioral Management and operational efficiency. Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills. Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales. Skilled in inventory management, demand forecasting and account servicing. Knowledgeable about preparing displays and collaborating with store management to orchestrate successful promotions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

PCA

Nova Home Health Care
03.2023 - Current
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.

Store Manager

Dunkin Donuts & Baskin Robbins
09.2022 - 02.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed hiring, training and mentoring new staff members.

Education

No Degree - Community Health Services

Gateway Community College
New Haven, CT
01.2025

High School Diploma -

James Hillhouse High School
New Haven, CT
07.2018

Skills

  • Personal Hygiene Assistance
  • Behavioral Management
  • Emotional Support
  • Dementia Care
  • Compassionate Care
  • Cultural Sensitivity

Affiliations

  • community health worker association

Certification

  • CPCT/A - Patient Care Technician/Assistant

Timeline

PCA

Nova Home Health Care
03.2023 - Current

Store Manager

Dunkin Donuts & Baskin Robbins
09.2022 - 02.2024
  • CPCT/A - Patient Care Technician/Assistant

No Degree - Community Health Services

Gateway Community College

High School Diploma -

James Hillhouse High School
Tailon Penn