TAILYS ALVAREZ

· Native-level Spanish skills required.

· Successful completion of projects and events.

· Reviewing and responding to delays, inaccuracies, or errors.

· Delegate tasks to team members.

· Manage deadlines.

· Oversee delivery of projects.

· Excellent verbal and written communication in English and Spanish.

· Works with departments and staff to plan and coordinate information, the collection, and the upkeep of student records.

· Screens and approves the eligibility of students into the program.

· Advises and organizes scheduling of student events, activities, and outreach.

· Actively participates in the recruitment, retention, and advising of students.

· Closely works with instructors and tutors to ensure open communication about student’s progress.

· Provides tutoring and academic advice to students to help them transition into career pathways.

· Attends the National HEP/CAMP Conference.

· Organizes opportunities for students to learn how to access resources within the college and the community.

· Monitors deliveries.

· Updating information as it becomes available.

· Ordering office supplies, checking inventory, and receiving orders.

· Adaptable and willing to adjust to a changing environment, which might require some weekends and late hours. Ensures that all incoming forms are accurately completed and filled out.

· Records post-transition information for all HEP students for purposes of tracking GPRA 2 data.

· Abides by the Federal Educational Rights and Privacy Act (FERPA) regarding student records.

Ø Create and keep a student database

Ø Track stipends

Ø Track and set up laptops for new students

Ø Prepare and deliver study materials for new students

Ø Send an email or print the study guide for students after they take the practice or final test (Math, Science, Language Arts, and Social Studies)

Ø Register the new student in Jenzabar Database

Ø Prepare the FTE Report for every cohort

Ø Create Cohort A and B courses in Jenzabar

Ø Work with the Budget and track transactions

ü Answers and responds to incoming calls, emails, and voicemails

ü Answer phones and greet visitors

ü Create and maintain filing systems, both electronic and physical

ü Schedule and coordinate staff and other meetings

ü Schedule appointments and maintain the calendar

ü Responsible for tracking all incoming communication for accuracy, efficiency, and data collection

ü Collects and tracks daily attendance, student supports, and GED testing

ü Maintains students' records, including student participation and progress

ü Assists all HEP staff with HEP-related projects

ü Responsible for tracking inventory and preparing order requests. Tracks expenditures, including credit card expenditures, according to HEP regulations and KCC business office procedural guidelines

ü Demonstrates sensitivity to and understanding of the unique characteristics and needs of the migrant and seasonal farmworkers.

ü Demonstrates cultural understanding and develops rapport with the migrant and seasonal farmworker population.

ü Keeps track of telephone call concerns and any barriers, giving regular updates to the HEP Director.

ü Observes and records any patterns in student needs or concerns, particularly those that may impact enrollment, retention, and student success, and regularly updates the HEP Director.

ü Ensures that all incoming forms are filled out and completed

ü Records post-GED transition information for all HEP students for purposes of tracking data

ü Abides by Federal Educational Rights and Privacy Act (FERPA) regarding student records.

ü Ensure that the reception area is kept neat and orderly

ü Makes that area friendly, welcoming, and enjoyable for visitors

ü Maintains an adequate supply of forms, information, College schedules, catalogs, and other materials

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Improved efficiency, organized checkout area for optimal workflow.
• Facilitated positive shopping experience, greeted customers warmly upon entry.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining the security of cash drawers.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Reduced queue times during peak hours with effective cash handling and prompt service.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Established rapport with new clients to increase satisfaction and loyalty.
• Assisted customers with banking needs and inquiries.