Taimane Velega
Castro Valley,CA
Summary
With my 5 years of experience in working I would love to highlight that I am an ambitious hard worker who is always looking to learn and grow. I pride myself in my positive attitude and my ability to handle whatever is thrown my way. I look at challenges as an opportunity to learn from so I face them head on. I know that I am an asset and can bring value to any workplace due to my attitude, work ethic and ability to adapt quickly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pleasanton Catering Company
Pleasanton, CA
07.2021 - 03.2024
- Responsible for helping clients plan events and order food
- Created proposals for clients and was in correspondence with clients until they were ready to book their order
- Provided each client with clear and swift communication throughout their planning stages as well as answered questions and concerns
- Provided recommendations to clients when needed based upon my experience and knowledge of what we offer
- Handled the securing of payment information upon confirming orders for clients.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Barista
Starbucks
Hayward, CA
04.2021 - 10.2022
- Accurately make the customers drinks and connect with my customers to make sure they had a good experience
- Responsible for washing dishes throughout my shift as well as sweeping and mopping the front and back floors, and lastly preparing anything that the baristas may need for the next shift
- Developed the ability to remember customer names and address them by name
- Prioritized drink requests while managing interruptions
- Cleaned and sanitized work areas every hour to prevent infections and maintain store professionalism
- Made product recommendations based on an understanding of each customer's needs and preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Described menu items to customers and suggested products based on stated preferences.
Service Champion
Taco Bell
Union City, CA
12.2019 - 06.2021
- In charge of accurately taking orders for the drive thru and lobby and providing good customer service
- In charge of accurately making and giving each customers their drinks and food items they've ordered
- Responsible for restocking necessities and making sure my area and the food line was cleanly, such as mopping, wiping and spraying my area down with disinfectant
- Kept meticulous records and regularly deposited excess cash in the safe after my shifts
- Made sure that my team and I worked seamlessly together so that our customers did not have to wait long for their food.
Education
James Logan High School
Skills
- Food preparation
- Customer service
- Quick learner
- Computer proficient
- Self-motivated
- Coachable and willing to take constructive criticism
- Open minded
- Hard working
- Ambitious
- Product Knowledge
- Call Management
- Data Entry
- Inbound and Outbound Calling
- Complaint resolution
- Conflict Resolution
Certification
Certified in Basic Life Support (CPR and AED)
Timeline
Customer Service Representative
Pleasanton Catering Company
07.2021 - 03.2024
Barista
Starbucks
04.2021 - 10.2022
Service Champion
Taco Bell
12.2019 - 06.2021
James Logan High School
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