Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Taimoon Naher Afroz Khanom

8714 21 Ave Apt#B8 Brooklyn,NY

Summary

Dedicated and compassionate professional with a strong background in providing support and assistance in diverse environments. Exceptional communication skills and a genuine passion for helping teams and individuals achieve their goals drive a commitment to fostering positive collaboration. Proven adaptability ensures seamless operations, complemented by strengths in organization, problem-solving, and multitasking. Prepared to contribute effectively to any team dynamic while enhancing overall productivity and success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Substitute School Lunch Helper

New York City Public Schools
06.2025 - Current

Core Responsibility:

  • Assist the cook in charge with necessary meal preparation and production.
  • Serves meals to students and assist arrange and refill food and food items on serving line and surrounding area.
  • Cleans and sanitize kitchen and serving lines after meal.
  • Perform related work by taking direction from cook in charge , assistance cook and Food service manager regarding daily activities.

Customer Service Cashier

Dallas BBQ Restaurant
09.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Managed and solved over phone and email queries.

Customer Sales and Service Agent

Emirates Airlines
01.2009 - 12.2022
  • Core Responsibilities:
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.

Education

BA (Hons.) -

University of Dhaka
Dhaka, Bangladesh
01.2005

Higher Secondary Certificate - Science Group

Dhaka Mohila College
Dhaka
01.1998

Secondary School Certificate - Science Group

Tejgaon Govt. Girls High School
Dhaka
01.1996

Skills

  • Proficient in MS Office application such as MS Word, MS Excel, Power Point under Microsoft
  • Adroit in working with Internet, E-mail, Web Browsing
  • Have good interpersonal skills, organizing ability, accustomed to work both independently and in a team environment with integrity
  • Ability to quickly build and maintain strong customer relationships over phone and email
  • Ability to manage multiple projects while maintaining strict attention to detail
  • Good Communicator: Demonstrates good two-way communication skills
  • Fluent in both Bengali and English in writing, reading and speaking

Certification


  • Child care and young people development.
  • Completed and passed with distinction “Easy MARS Essentials for Sales and Services” program , SOAR program and Skywards program from Emirates aviation college.
  • Completed successfully Enrich essential program from Malaysia Airlines.

Hobbies and Interests

Traveling and reading is the most favorite hobby., A connoisseur of Sports and Music., Watching movie is also a favorite way spends leisure times.

Timeline

Substitute School Lunch Helper

New York City Public Schools
06.2025 - Current

Customer Service Cashier

Dallas BBQ Restaurant
09.2023 - Current

Customer Sales and Service Agent

Emirates Airlines
01.2009 - 12.2022

Higher Secondary Certificate - Science Group

Dhaka Mohila College

Secondary School Certificate - Science Group

Tejgaon Govt. Girls High School

BA (Hons.) -

University of Dhaka