TAIMY TRUJILLO
Hialeah,FL
Summary
Experienced professional with more than fifteen years of dedicated service, adept at delivering exceptional customer experiences even in high-pressure environments. Known for exemplary decision-making skills and meticulous attention to detail, adept at handling multiple projects concurrently. I pride myself on my exceptional leadership qualities and extensive expertise in streamlining workflows to enhance team performance. With a proven track record of anticipating workplace demands and proactively addressing challenges, I excel in foreseeing and resolving issues efficiently.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sr. Administrative Assistant
University Of Miami
02.2022 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Drafted correspondence and other documents for department heads in company's voice.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Assisted coworkers and staff members with special tasks on daily basis.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Categorized and processed sensitive documents with information of deeply personal nature.
- Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Arranged business travel details for company employees per supervisor requirements.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
Sr. Authorization Coordinator (Gamma Knife Lead)
University Of Miami Health System
01.2014 - 01.2022
- Increased efficiency in handling authorization cases through effective prioritization based on urgency and complexity levels.
- Developed comprehensive training materials for new Authorization Coordinators, contributing to their successful onboarding process.
- Stayed informed about regulatory changes relevant to the healthcare industry, ensuring compliance in all authorization activities.
- Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
- Assisted with financial counseling for uninsured or underinsured patients, connecting them with resources for affordable care options when necessary.
- Provided exceptional customer service to patients, addressing their concerns related to insurance coverage and authorizations promptly and empathetically.
- Maintained consistent follow-up on status of prior authorization requests.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and documented collection procedures and policies to comply with government regulations.
- Identified opportunities for process improvements, suggesting changes that led to increased efficiency in the billing department.
- Ensured compliance with regulatory guidelines by staying current on industry standards and adapting practices accordingly.
Surgical Coordinator Supervisor
Mount Sinai Health System
03.2010 - 01.2014
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Held weekly team meetings to inform team members on company news and updates.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
Medical Records Supervisor
Universal Imaging Of Florida
03.2007 - 12.2009
- Tracked and monitored requests for medical records release.
- Assisted in training new staff on medical record processing and filing procedures.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
- Led process improvement initiatives, identifying areas in need of optimization and implementing changes to enhance departmental efficiency.
- Oversaw the processing of subpoenas and requests for release of information while maintaining patient privacy rights.
- Managed a team of 5 individuals in the medical records department, providing guidance, support, and mentorship to ensure high-quality work output.
- Maximized team productivity with effective scheduling, task delegation, and performance monitoring.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
Medical Records and Health Information Technician
Southern Winds And Westchester General Hospital
08.1999 - 10.2005
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted in training new staff on medical record processing and filing procedures.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned and uploaded medical records into electronic medical records system.
- Trained fellow technicians on best practices for managing health information, fostering a high-performance team environment.
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
- Maintained patient confidence by keeping patient records information confidential.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Master of Arts - Leadership
University of Miami
Miami, FL06.2025
Bachelor of Arts - Business And Human Resources
University of Miami
Miami, FL06.2020
Skills
- Business Administration
- Research and Analysis Capabilities
- Budget Tracking
- Proficient in Microsoft Office Suite
- Calendar Management
- Legal administrative support
- Strong Organizational Abilities
- Supervisory Instructional Leadership skills
- Zoom and Hybrid Efficiency
- Google Suite/Microsoft One Drive Proficient
Certification
Medical Billing and Coding Certificate (2007-2010).
Languages
Spanish
Native or Bilingual
English
Full Professional
Additional Information
References:
Available upon request.
Timeline
Sr. Administrative Assistant
University Of Miami
02.2022 - Current
Sr. Authorization Coordinator (Gamma Knife Lead)
University Of Miami Health System
01.2014 - 01.2022
Surgical Coordinator Supervisor
Mount Sinai Health System
03.2010 - 01.2014
Medical Records Supervisor
Universal Imaging Of Florida
03.2007 - 12.2009
Medical Records and Health Information Technician
Southern Winds And Westchester General Hospital
08.1999 - 10.2005
Master of Arts - Leadership
University of Miami
Bachelor of Arts - Business And Human Resources
University of Miami
Medical Billing and Coding Certificate (2007-2010).
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