Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

TAINA BASTIEN

Brooklyn,NY

Summary

  • Creole, French (fluent)
  • Energetic and optimistic customer service with over 5 years of professional experience
  • Microsoft office suite
  • Independent, motivated, very diligent
  • Excellent communication and organization skills
  • Skills lie in customer service, time management abilities and strong accuracy and attention to detail.

Dependable Patient coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Patient Coordinator

Elara Home Care
01.2018 - 01.2020
  • Manage caseload by providing care coordination to individuals with a primary intellectual
  • Ensures that timely, quality care is delivered to HOD patients and families by the Home Health Aide team
  • Track daily attendance for HHA staff with the assistance of the HOD Scheduling Department
  • Approve PTO for staff
  • HHA exchange software system

Customer Service/ Security Guard

G4S SECURE SOLUTIONS
01.2014 - 03.2018
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of site
  • Write reports of daily activities some irregularities such as equipment or property damage, theft, presence of unauthorized persons
  • Answer telephones calls to take messages, answer questions, and provide information during non-business hours.

Home Health Aid

PARTNERS IN CARE
01.2012 - 08.2014
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor
  • Check patient pulse, temperature, and respiratory
  • Provide patient with help moving in and out of beds, baths, wheelchairs, and with dressing and grooming

Teller/Customer Service

PAY O MATIC CHECKS CASHING
01.2010 - 03.2012
  • Cash checks and pay out money after verifying that signature are correct
  • Enter customer’s transactions into computers to record transactions and issue computer-generated receipts
  • Receive and count daily inventories of cash, drafts
  • Perform clerical tasks such as typing, filling, and microfilm photography.

Cashier

FOOD EMPORIUM
01.2008 - 03.2010
  • Receive payment by cash, credit card, vouchers, or automatic debits
  • Issue receipts, refunds, credit, or change due to customers
  • Greet customers entering establishments
  • Stock shelves, and mark prices on shelves and items.

SALES ASSOCIATE

OLD NAVY
01.2006 - 09.2008
  • Greet customers entering the establishment
  • Pack customer purchases in bag or cartons
  • Stock shelves, rack, and tables with new or transferred merchandise
  • Answer customer’s questions about merchandise and advise customers on merchandise selection.

Education

CERTIFICATE - LPN

AMG School of Licensed Practical Nursing
Brooklyn, NY
08.2025

Associate in Applied Science -

County of Queens
Queens, NY
08.2022

Skills

  • Electronic Records Management
  • Insurance Verification
  • Office Administration
  • Resource Management
  • Patient Confidentiality
  • Problem Solving
  • Telephone Etiquette
  • Customer Service
  • Medical Terminology
  • Active Listening
  • Multitasking Abilities
  • Attention to Detail
  • Decision Making
  • Empathy and Compassion
  • Excellent Communication
  • Teamwork and Collaboration

Certification

CPR certified by the American Red Cross

Languages

French
Native or Bilingual
Haitian Creole
Native or Bilingual

Timeline

Patient Coordinator

Elara Home Care
01.2018 - 01.2020

Customer Service/ Security Guard

G4S SECURE SOLUTIONS
01.2014 - 03.2018

Home Health Aid

PARTNERS IN CARE
01.2012 - 08.2014

Teller/Customer Service

PAY O MATIC CHECKS CASHING
01.2010 - 03.2012

Cashier

FOOD EMPORIUM
01.2008 - 03.2010

SALES ASSOCIATE

OLD NAVY
01.2006 - 09.2008

CERTIFICATE - LPN

AMG School of Licensed Practical Nursing

Associate in Applied Science -

County of Queens
TAINA BASTIEN