Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TAINA DELATOUR

Roselle,NJ

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Lead Medical Receptionist

.Foot and Ankle Specialis of NJ
03.2023 - Current
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.

Medical Receptionist/Scheduler Coordinator

Genesis Orthopedics & Sports Medicine
06.2022 - 02.2023
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Organized patient files and streamlined operations to improve efficiency.
  • Carried out front office duties utilizing data entry skills in framework of medical database.

Medical Receptionist

Evolve Therapy
06.2021 - 06.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.

Receptionist

Home Health Radiologist
10.2020 - 06.2021
  • Copied, logged and scanned supporting documentation and placed all information in client files
  • Assisted multiple customers in average by answering questions, responding to inquiries and handling telephone requests
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Confirmed appointments, communicated with clients and updated client records.

Residence Life Receptionist

Felician University
09.2016 - 03.2020
  • Served visitors by greeting, welcoming and directing them appropriately
  • Contributes to team effort by accomplishing related results needed
  • Notifies company personnel of the visitor arrival
  • Informs visitors by answering or referring inquiries
  • Keep a safe and clean reception area by complying with procedures, rules and regulations
  • Copied, logged and scanned supporting documentation and placed all information in client files
  • Assisted multiple customers in average by answering questions, responding to inquiries and handling telephone requests
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.

EOF Intern

Felician University
01.2019 - 06.2019
  • Responded quickly to customer complaints and used on call associates to initiate problem resolution
  • Attended faculty meetings and participated in student outcome assessments with departmental members
  • Mentored EOF freshman students and assisted them throughout their first year of college
  • Assisted director with any work that was needed to be done in the office
  • Assisted assistant director with ideas for summer EOF program

Education

Bachelor of Arts - Psychology

Felician University
Rutherford, NJ

High School Degree -

Abraham Clark High School
Roselle, NJ

Skills

  • Medical Insurance verification
  • Proficient at ECW software
  • Telephone Etiquette
  • Teamwork and Collaboration
  • Strong Work Ethic
  • Schedule Management
  • Effective Multitasking
  • Problem-Solving
  • Multitasking and Organization
  • Team Leadership
  • Student Development
  • Team Collaboration

References

References:


Analyne Aponte- Office Manager of Genesis Orthopedic and Spine

347-418-1631

Imani Hassell- Mentor/ Ultrasound Technician 

646-897-6604

Jessica Pompilus- Counselor 

678-949-8988


Timeline

Lead Medical Receptionist

.Foot and Ankle Specialis of NJ
03.2023 - Current

Medical Receptionist/Scheduler Coordinator

Genesis Orthopedics & Sports Medicine
06.2022 - 02.2023

Medical Receptionist

Evolve Therapy
06.2021 - 06.2022

Receptionist

Home Health Radiologist
10.2020 - 06.2021

EOF Intern

Felician University
01.2019 - 06.2019

Residence Life Receptionist

Felician University
09.2016 - 03.2020

Bachelor of Arts - Psychology

Felician University

High School Degree -

Abraham Clark High School

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TAINA DELATOUR