Taina Kaufusi
South Jordan,Utah
Summary
Experienced with strategic planning, financial management, and team leadership. Utilizes innovative approaches to streamline operations and drive growth. Track record of building strong relationships with stakeholders to ensure business success.
Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.
Results-driven business professional equipped with strong foundation in managing and scaling enterprises. Expertise in strategic decision-making and operational management has consistently led to business growth. Known for fostering team collaboration and adapting to evolving business environments with ease.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Owner
K&T Prime Construction LLC
10.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Customer Experience Specialist
Delta Air Lines, Inc
08.2022 - Current
- Utilized telephone, online chat, to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Visa Consultant
Global Immigration Consulting and Visa Services
05.2013 - 05.2024
- Streamlined the visa application process for clients, resulting in reduced wait times and increased approval rates.
- Implemented efficient record-keeping systems that improved organization within the team while adhering strictly to privacy standards.
- Conducted thorough document reviews to identify potential errors or inconsistencies before submission, minimizing delays or rejections.
- Enhanced client satisfaction by providing personalized visa consultation services and addressing individual needs.
- Educated clients on various visa options available based on their specific circumstances and goals, guiding them toward the most suitable choice.
- Provided support throughout the entire visa application process, maintaining clear communication channels with clients at all stages including translation of documentation.
Administrative Manager
Oregon Pacific International
02.2020 - 04.2022
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Human Resources Manager
Oregon Pacific International Co. Ltd
04.2009 - 04.2013
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Finance Manager
Oregon Pacific International Co. Ltd
02.2000 - 03.2009
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
Education
Associate of Science - Applied Business Management
Brigham Young University Idaho
Rexburg, ID12-2021
Skills
- Customer relations
- Attention to detail
- Effective leader
- Driven and determined
- Verbal and written communication
- Relationship building
- Consulting
- Work Planning and Prioritization
- Team collaboration and leadership
Certification
Entrepreneurship
Business and Leadership Skills
Languages
English
Native or Bilingual
Tonga
Native or Bilingual
Timeline
Business Owner
K&T Prime Construction LLC
10.2023 - Current
Customer Experience Specialist
Delta Air Lines, Inc
08.2022 - Current
Administrative Manager
Oregon Pacific International
02.2020 - 04.2022
Visa Consultant
Global Immigration Consulting and Visa Services
05.2013 - 05.2024
Human Resources Manager
Oregon Pacific International Co. Ltd
04.2009 - 04.2013
Finance Manager
Oregon Pacific International Co. Ltd
02.2000 - 03.2009
Associate of Science - Applied Business Management
Brigham Young University Idaho
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