Taina Mathurin
Elmont,NY
Summary
Earnest individual with experience ins human services field and exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Maintain professional appearance and demeanor and expertly completes assigned tasks with a focus on quality—dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outreach/Intake Worker
175 Fulton Avenue
05.2024 - Current
- Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.
- Collaborated with case managers to ensure seamless handover of client information after the intake process, expediting service delivery and improving overall outcomes.
- Created a positive first impression of the organization by professionally representing its values during interactions with prospective clients seeking assistance or information about services offered.
- Increased case management effectiveness with timely data entry of client information into relevant systems.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Facilitated outreach activities to build community awareness.
Front Desk Receptionist
Glen Oaks Dental Professionals
Queens, NY
05.2021 - Current
- - Adeptly managed a multi-line phone system and pleasantly greeted all patient
- - Verified patients' eligibility and claims status with insurance agencies.
- - Prepared patient charts and consent forms accurately and neatly.
- - Identified and resolved patient billing and payment issues.
- - Treated all patients, their families, visitors, peers, staff, and providers pleasantly and courteously.
- - Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- - Handled assignments independently with good judgment and critical thinking skills.
- - Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- - Received and routed laboratory results to correct clinical staff members.
Medical Biller and Coder
Tritech Healthcare Management
Melville, NY
07.2020 - 02.2021
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Verified signatures and checked medical charts for accuracy and completion.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Scanned and uploaded medical records into electronic medical records system.
- Transcribed and entered patient medical information into electronic medical records systems.
Head Counselor
Gateway Youth Outreach
Long Island, NY
01.2018 - 06.2020
- Acted as a positive role model and mentor to provide students with constructive guidance and promote healthy habits and attitudes.
- Assist students in the completion of homework and recreational activities
- I have participated in meetings to coordinate with other staff on students' progress, issues, and goal achievement.
- Prepared and submitted daily and weekly reports to keep records of student's attendance, behavior, and progress.
- He assisted with meal preparations and clean-ups to maintain a clean and organized camp environment and keep students well-fed.
- Resolved conflicts that arose between students by listening to complaints and finding appropriate solutions.
- Developed and monitored safety policies and procedures to facilitate the safety of participants.
- Assisted in the recruitment and hiring of new recreation staff.
Education
Bachelor of Arts - Sociology Minor in Psychology
Queens College University
05.2026
High School Diploma -
Elmont Memorial High School
06.2019
Skills
- Sensitive Information Handling
- Telephone Etiquette
- Filing
- Administrative Skills
- Complex Problem-Solving
- Strategic Planning
- Conflict Management
- Implementing Client Care Plans
- Relationship Building
- Behavioral Management Planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- CPR Certified – American Heart Association Training - '19
- The ACCESS Program Certified - Acquiring Critical and Competitive Employment Skills for Success '19
Timeline
Outreach/Intake Worker
05.2024 - Current
Front Desk Receptionist
Glen Oaks Dental Professionals
05.2021 - Current
Medical Biller and Coder
Tritech Healthcare Management
07.2020 - 02.2021
Head Counselor
Gateway Youth Outreach
01.2018 - 06.2020
High School Diploma -
Elmont Memorial High School
Bachelor of Arts - Sociology Minor in Psychology
Queens College University