Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Taina Mendez

Bronx,NY

Summary

A highly skilled individual with experience in many different positions. Great with time management and organization skills. Seeking new opportunities and entry level positions to further advance my career, While pursuing my college degree.

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

Olgam Life
03.2023 - Current
  • Provide quality customer service by responding to donor needs and expectations in a professional and efficient manner
  • Maintain certification and annual re-certification requirements of the Olgam Life Training program
  • Knowledgeable in Olgam Life donor/Unit Management systems, state and Federal regulations, FDA approved SOP's, EMEA, OSHA, CLIA, cGMP and all internal Olgam Life Policies
  • Proficient in advanced Olgam Life donor/Unit management systems navigation and queries
  • Attend all staff meetings and training sessions
  • Perform all duties and responsibilities of Biomedical Technician
  • Perform vital signs, finger stick and determine hematocrit and total protein values
  • Determine donor suitability based upon collected data in records and DMS, SOP and other regulatory agencies
  • Assist in installation and validation of new equipment and following repairs
  • Prepare applicant donors for physical examination
  • Ensure concurrent, legible and accurate documentation
  • Cross trained in all areas of production (Phlebotomy, Lab Technician).
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.

Youth Worker

Bronxworks
07.2021 - 08.2022
  • Responsible for planning, organizing, leading, and Implementing programs for young children. In a large group setting of approximately 15 children.
  • Provided outdoor recreational experiences for the campers that exemplify the core values of teaching care, honesty, respect, and responsibility.
  • Identify and appropriately respond to campers behavioral issues through knowledge and enforcement of safety guidelines associated with the camp.
  • Implement and create age-appropriate activities that keep children active and help them develop skills, teamwork, and sportsmanship.
  • Escorted them throughout the property to all their different activities, to include, crafts, trips, swimming, and sports, while also participating in those activities to help keep the kids involved.
  • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Organize, lead, and promote Interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.

Cashier/Customer Service

H&M
01.2019 - 07.2021
  • Assisted 50+ daily customers with checkout, answering outstanding questions.
  • Collaborated with 8 other cashiers, offering assistance to other teammates during busy times.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Managed inventory and directed support staff to assist customers who asked for specific grocery items
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Recognized as employee of the quarter 2020.
  • Resolves customer issues and answers questions.
  • Provides a positive customer experience with fair, friendly, and courteous service.
  • Welcomed customers and helped determine their needs.

Education

Bachelor of Science - Forensic Psychology

John Jay College of Criminal Justice
Manhattan, NY
05-2025

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Office administration
  • HIPAA compliance

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Medical Receptionist

Olgam Life
03.2023 - Current

Youth Worker

Bronxworks
07.2021 - 08.2022

Cashier/Customer Service

H&M
01.2019 - 07.2021

Bachelor of Science - Forensic Psychology

John Jay College of Criminal Justice

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Taina Mendez