Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Taina Mendez

The Bronx

Summary

Dynamic Medical Receptionist at Olgam Life with expertise in training program development and compliance knowledge. Proven ability to enhance employee performance through engaging workshops and effective communication. Recognized for exceptional problem-solving skills and dedication to fostering a collaborative environment, ensuring seamless front desk operations and superior patient experiences.

Overview

7
7
years of professional experience

Work History

Medical Receptionist

Olgam Life
10.2023 - Current
  • Designed, developed, and delivered engaging training programs, workshops, and e-learning modules to improve employee skills, knowledge, and performance.
  • Conducted needs assessments and collaborated with leadership to identify training gaps and align learning initiatives with organizational goals.
  • Facilitated onboarding sessions for new hires to ensure smooth integration into company culture, policies, and procedures.
  • Utilized adult learning principles, interactive methods, and modern training technologies to maximize knowledge retention and learner engagement.
  • Monitored, evaluated, and reported on training effectiveness through assessments, feedback surveys, and performance metrics.
  • Supported professional development by coaching employees, and providing individualized learning resources.
  • Maintained up-to-date knowledge of industry best practices, compliance requirements, and emerging training trends to continuously enhance program content.
  • Partnered with cross-functional teams to deliver customized learning solutions that improved productivity, compliance, and employee satisfaction.
  • Knowledgeable in Olgam Life donor/Unit Management systems, state and Federal regulations, FDA approved SOPs, EMEA, OSHA, CLIA, cGMP, and all internal Olgam Life Policies
  • Proficient in advanced Olgam Life donor/Unit management systems navigation and queries
  • Attend all staff meetings and training sessions
  • Perform all duties and responsibilities of a Biomedical Technician
  • Perform vital signs, finger stick, and determine hematocrit and total protein values
  • Determine donor suitability based upon collected data in records and DMS, SOP, and other regulatory agencies
  • Assist in the installation and validation of new equipment and in following repairs
  • Prepare applicant donors for physical examination
  • Ensure concurrent, legible, and accurate documentation
  • Cross-trained in all areas of production (Phlebotomy, Lab Technician).
  • Coordinated patient scheduling, check-in, check-out, and billing payments.

Youth Worker

Bronxworks
11.2021 - 08.2023
  • Responsible for planning, organizing, leading, and Implementing programs for young children. In a large group setting of approximately 15 children.
  • Provided outdoor recreational experiences for the campers that exemplify the core values of teaching care, honesty, respect, and responsibility.
  • Identify and appropriately respond to campers behavioral issues through knowledge and enforcement of safety guidelines associated with the camp.
  • Implement and create age-appropriate activities that keep children active and help them develop skills, teamwork, and sportsmanship.
  • Escorted them throughout the property to all their different activities, to include, crafts, trips, swimming, and sports, while also participating in those activities to help keep the kids involved.
  • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Organize, lead, and promote Interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.

Cashier/Customer Service

H&M
01.2019 - 08.2021
  • Assisted 50+ daily customers with checkout, answering outstanding questions.
  • Collaborated with 8 other cashiers, offering assistance to other teammates during busy times.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Managed inventory and directed support staff to assist customers who asked for specific grocery items
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Recognized as employee of the quarter 2020.
  • Resolves customer issues and answers questions.
  • Provides a positive customer experience with fair, friendly, and courteous service.
  • Welcomed customers and helped determine their needs.

Education

Bachelor of Science - Forensic Psychology

John Jay College of Criminal Justice
Manhattan, NY

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Office administration
  • HIPAA compliance
  • Compliance knowledge
  • Training program development
  • Electronic health records
  • Customer relationship management
  • Problem solving
  • Performance evaluation
  • Effective communication
  • Typing and filing
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Team building

Languages

Proficient in English and Spanish

Timeline

Medical Receptionist

Olgam Life
10.2023 - Current

Youth Worker

Bronxworks
11.2021 - 08.2023

Cashier/Customer Service

H&M
01.2019 - 08.2021

Bachelor of Science - Forensic Psychology

John Jay College of Criminal Justice

Similar Profiles

CREATE PROFILE
Taina Mendez