Taina Ramirez
The Bronx,NY
Summary
Dynamic Administrative Coordinator at NYPCC with a proven track record in enhancing team efficiency through innovative workflow development. Expert in problem-solving and time management, successfully handling over 80 calls per shift while managing complex patient inquiries. Proficient in Microsoft Office and Salesforce, delivering impactful data analysis to inform strategic decisions. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
4
4
years of professional experience
Work History
Administrative Coordinator
NYPCC
The Bronx, NY
01.2021 - Current
- Partner with colleagues to refine and develop new workflows and job aids that enhance team efficiency and effectiveness.
- Manage and complete assigned duties within established timelines, meeting or exceeding the expectations of internal teams, clients, and payers.
- Investigate the root causes of claim denials, and communicate findings to the Manager, suggesting improvements to system processes, payer contract issues, or workflow adjustments.
- Demonstrated proficiency in managing a substantial workload, handling over 80 phone calls per shift, and adeptly assisting patients, therapists, and psychiatrists with scheduling, prescription inquiries, and medical concerns.
- Provided comprehensive assistance to patients throughout the intake process, ensuring a seamless reception of services.
- Insurance appeal processing: Draft and submit appeal letters to insurance carriers, ensuring all relevant information and documentation are included to support each case.
Education
MBA - Computer And Information Systems
Lehman College
Bronx, NYSkills
Problem-solving skills
Identify challenges, and proactively seek solutions
Analyze complex situations to determine the best course of action
Time management
Effectively allocate time to tasks based on urgency and importance
Meet deadlines consistently while maintaining work quality
Technology Proficiency
Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Collected, tracked, and analyzed program engagement and impact data using Salesforce and Excel, informing strategy, and reporting outcomes to internal stakeholders
Organizational skills,
Efficiently manage calendars, appointments, and schedules
Coordinate logistics for meetings, events, and travel arrangements
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Coordinator
NYPCC
01.2021 - Current
MBA - Computer And Information Systems
Lehman College
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