Taina Reveron
New Rochelle,NY
Summary
Proven achiever, adept in property management and customer service. Excelled in building relationships and resolving tenant complaints, enhancing resident satisfaction significantly. Skilled in negotiation and teamwork, consistently boosting team productivity and client contentment through strategic problem-solving and effective communication. Exceptional leader talented at Multitasking Skills; Technology and Maintaining organization. Excellent verbal written and interpersonal skills, including the ability to manage crisis situations. Strong organizational, time management, and record-keeping skills. Sound judgment, critical thinking and problem solving skills.
Overview
3
3
years of professional experience
Work History
Sales and Leasing Associate
Richmond Property Services
04.2023 - Current
- Boosted customer satisfaction with personalized attention, addressing individual needs promptly and effectively.
- Assisted clients in understanding lease terms and conditions, ensuring full transparency throughout the entire leasing process.
- Collaborated closely with property management teams to ensure seamless lease transitions, enhancing overall resident satisfaction.
- Enhanced team productivity by providing ongoing support, training, and guidance to fellow associates.
- Lease Renewals
- Submit work orders and followed up once completed
Case Manager
Bridging Access To Care
03.2022 - 04.2023
- Coordinates move-in for new clients and relocation for existing clients when necessary.
- Assists clients with establishing utility services and monitor monthly payments to ensure utilities are not disconnected for non-payment.
- Conducts weekly home visits to assess maintenance and cleanliness of the apartment as well as repairs.
- Calculates, collects, and tracks monthly rent payments from each client to ensure each client makes appropriate monthly rent payments and manage delinquencies as appropriate.
- Follow-up with clients and with referral organizations regarding tenant contact and progress with referral organization.
- Resolve all apartment repair/maintenance needs via BAC maintenance staff and advocacy with clients’ superintendents, building managers, and landlords.
- Other related duties as required or assigned.
Administrative Assistant
First Service Residental
11.2021 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY08.2021
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Property management knowledge
- Sales strategy development
- Closing Techniques
- Goal-Oriented
- Relationship Building
- Office Organization
- Networking capabilities
- Leasing expertise
- Sales Presentations
- Upselling strategies
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Tenant complaint resolution
Timeline
Sales and Leasing Associate
Richmond Property Services
04.2023 - Current
Case Manager
Bridging Access To Care
03.2022 - 04.2023
Administrative Assistant
First Service Residental
11.2021 - 03.2022
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
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