TAINA SAA
Copperas Cove
Summary
Versatile customer service and receptionist professional with extensive experience providing exceptional service in both roles. Proven skills in communication, problem-solving, and fostering client relationships, ensuring high customer satisfaction and smooth office operations. Excels in managing high call volumes, front desk responsibilities, and maintaining a professional demeanor under pressure.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
EBQ
07.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
ACCOUNT SPECIALIST
GC SERVICES
10.2023 - 07.2024
- EXCELLENT COMMUNICATION SKILLS, BOTH VERBAL AND WRITTEN
- ABILITY TO HANDLE A HIGH VOLUME OF CALLS EFFICIENTLY AND PROFESSIONALLY
- STRONG PROBLEM-SOLVING SKILLS TO ADDRESS CUSTOMER ISSUES AND CONCERNS
- EMPATHY AND PATIENCE TO DEAL WITH FRUSTRATED OR UPSET CUSTOMERS
- KNOWLEDGE OF COMPANY PRODUCTS/SERVICES TO PROVIDE ACCURATE INFORMATION AND ASSISTANCE
- PROFICIENCY IN USING CALL CENTER SOFTWARE, CRM SYSTEMS, INCLUDING SALESFORCE
- ADHERENCE TO COMPANY POLICIES AND PROCEDURES, INCLUDING CALL SCRIPTS AND PROTOCOLS
- ABILITY TO MULTITASK AND PRIORITIZE TASKS EFFECTIVELY DURING BUSY PERIODS
- WILLINGNESS TO UNDERGO TRAINING AND CONTINUOUS LEARNING TO IMPROVE PERFORMANCE
- COMMITMENT TO MAINTAINING CUSTOMER SATISFACTION AND ACHIEVING PERFORMANCE METRICS
CASHIER/TEAM MEMBER
GOODWILL
02.2022 - 05.2022
- Responsible for greeting customers processing cash, debit, credit and check transactions using a cash register or other point-of-sale system in a retail environment
- Placing items on shelves and creating attractive displays
- Balancing the cash register, point-of-sale transactions, processing returns and scanning items for sale
- Answering to customer inquiries and reporting sales to managers
DRIVE THRU ATTENDANT/WAITRESS
THE TAQUERIA #4
12.2021 - 02.2022
- Providing excellent wait service also manned the drive thru window to ensure customer satisfaction
- Taking customer orders and delivering food and beverages
- Made menu recommendations
- Washed dishes and packaged orders
- Operated Point of sale system
TEAM MEMBER
THE BLOOM
10.2021 - 12.2021
- Taking customer orders and delivering food and beverages
- Made menu recommendations
- Washed dishes, packaged orders and handled all point-of-sale system transactions
VOLUNTARY WORKER
UPWARD BOUND
12.2020 - 09.2021
- Assisted with event coordination and on-site support
- Answered and routed phone calls to appropriate personnel
- Volunteered with groups and organizations to help make measurable differences for program recipients
- Data entry, filing, scanning, spreadsheet tracking and faxing documents
- Event organization and planning
- Prepared publications, flyers and brochures
Education
HIGH SCHOOL DIPLOMA - EARLY GRADUATE FOR EXCELLED LEARNING
ELLISON HIGH SCHOOL
01.2021
Skills
- Superb Customer Service Skills
- Excellent Communication
- Problem-Solving
- Customer Engagement
- Time Management
- Active Listening
- Conflict Resolution
- Adaptability
- Teamwork
Timeline
Customer Service Representative
EBQ
07.2024 - 12.2024
ACCOUNT SPECIALIST
GC SERVICES
10.2023 - 07.2024
CASHIER/TEAM MEMBER
GOODWILL
02.2022 - 05.2022
DRIVE THRU ATTENDANT/WAITRESS
THE TAQUERIA #4
12.2021 - 02.2022
TEAM MEMBER
THE BLOOM
10.2021 - 12.2021
VOLUNTARY WORKER
UPWARD BOUND
12.2020 - 09.2021
HIGH SCHOOL DIPLOMA - EARLY GRADUATE FOR EXCELLED LEARNING
ELLISON HIGH SCHOOL
Similar Profiles
Stephanie OntiverosStephanie Ontiveros
Sales Development Representative at EBQSales Development Representative at EBQ
Misty CobbMisty Cobb
Director of Business Development at EBQDirector of Business Development at EBQ
D. Nicole GregoryD. Nicole Gregory
Business Development Representative at EBQBusiness Development Representative at EBQ