
Dedicated professional with extensive experience in client support roles at Salvation Army Marshall House Shelter and Community First Choice. Excelled in enhancing client well-being through proactive problem-solving and compassionate care. Demonstrated exceptional teamwork and attention to detail, significantly improving client satisfaction and safety. Skilled in effective communication, ensuring high standards of care, and support.
• Preparing intake packages for households unable to be diverted, ensuring accurate documentation.
• Reviewing policies and guidelines with clients, ensuring understanding of their responsibilities and expectations.
• Ensuring compliance with program guidelines and procedures, addressing concerns or issues promptly.
• Maintaining order and cleanliness in assigned areas, contributing to a safe and healthy environment.
• Performing daily meal and occupancy counts, tracking client data and facility usage.
• Performing daily safety checks, identifying potential risks or hazards.
• Receiving and managing donations, resources, and supplies effectively.
• Assisting in meal preparation, room cleanings, and house laundry, contributing to facility operations.
• Completing agency logs and incident reports, documenting important events and incidents.
• Responding to security/safety emergencies or disturbances, prioritizing client safety.
• Assiting with resume builder, job search, and filling out job applications.
• Completing discharge procedures, ensuring a smooth transition for clients.
Teamwork
Highly atttentive to details
Confident
Empowering
Proactive
Non judgemental
Consistent
Time Management
Respectful
Interpersonal
Discretion
Patience