Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taina Santiago

Hartford,Connecticut

Summary

Dedicated professional with extensive experience in client support roles at Salvation Army Marshall House Shelter and Community First Choice. Excelled in enhancing client well-being through proactive problem-solving and compassionate care. Demonstrated exceptional teamwork and attention to detail, significantly improving client satisfaction and safety. Skilled in effective communication, ensuring high standards of care, and support.

Overview

5
5
years of professional experience

Work History

Housing Support Worker

Salvation Army Marshall House Shelter
Hartford, CT
12.2024 - Current

• Preparing intake packages for households unable to be diverted, ensuring accurate documentation.

• Reviewing policies and guidelines with clients, ensuring understanding of their responsibilities and expectations.

• Ensuring compliance with program guidelines and procedures, addressing concerns or issues promptly.

• Maintaining order and cleanliness in assigned areas, contributing to a safe and healthy environment.

• Performing daily meal and occupancy counts, tracking client data and facility usage.

• Performing daily safety checks, identifying potential risks or hazards.

• Receiving and managing donations, resources, and supplies effectively.

• Assisting in meal preparation, room cleanings, and house laundry, contributing to facility operations.

• Completing agency logs and incident reports, documenting important events and incidents.

• Responding to security/safety emergencies or disturbances, prioritizing client safety.

• Assiting with resume builder, job search, and filling out job applications.

• Completing discharge procedures, ensuring a smooth transition for clients.

Patient Care Assistant

Community First Choice
Hartford, CT
07.2022 - 07.2025
  • Recorded temperature, blood pressure, pulse, and respiration rate.
  • Promoted a positive client experience by actively listening and empathizing with their needs and emotions.
  • Facilitated effective communication between clients, families, and myself to ensure understanding and address concerns.
  • Implemented infection control protocols effectively, reducing the spread of illness within the homes.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Ensured proper hygiene practices, meal assistance, and mobility support.

Patient Care Assistant

Sister Inc.
Hartford, CT
11.2020 - 07.2022
  • Enhanced client comfort by providing compassionate and attentive care.
  • Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
  • Gathered medical information, weight and height measurements and vital signs.
  • Monitored vital signs regularly, assisting in early identification of potential health issues.
  • Educated client on personal hygiene practices, promoting self-care skills for long-term wellbeing.
  • Changed linens in rooms, keeping spaces fresh and clean for client health and satisfaction.

Education

Psychology -

University of Saint Joseph

Diploma -

Bulkeley High School
Hartford, CT
06.1995

Skills

    Teamwork

    Highly atttentive to details

    Confident

    Empowering

    Proactive

    Non judgemental

    Consistent

    Time Management

    Respectful

    Interpersonal

    Discretion

    Patience

Timeline

Housing Support Worker

Salvation Army Marshall House Shelter
12.2024 - Current

Patient Care Assistant

Community First Choice
07.2022 - 07.2025

Patient Care Assistant

Sister Inc.
11.2020 - 07.2022

Psychology -

University of Saint Joseph

Diploma -

Bulkeley High School
Taina Santiago