Taina Santiago
Middle Village
Summary
Dynamic and results-driven professional with extensive experience at Vanity Laser Aesthetics. Proven track record in enhancing client satisfaction through expert laser treatments and exceptional customer service. Skilled in relationship building and safety compliance, recognized for implementing efficient workflows that improved operational efficiency and reduced wait times.
Overview
5
5
years of professional experience
Work History
Lead Technician
Vanity Laser Aesthetics
03.2023 - Current
- Led team in delivering high-quality laser treatments, ensuring client satisfaction and safety standards.
- Trained and mentored new technicians on equipment usage and best practices for skin care procedures.
- Implemented efficient workflow processes to enhance treatment delivery times and reduce client wait periods.
- Maintained advanced knowledge of laser technology and aesthetics to provide expert guidance to clients.
- Oversaw inventory management, ensuring availability of necessary supplies while minimizing waste and costs.
- Collaborated with management to identify opportunities for service improvement and increased operational efficiency.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
Receptionist
Vanity Laser Aesthetics
10.2020 - Current
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving concerns efficiently.
- Maintained accurate patient records using electronic health record systems.
- Coordinated with technicians to prepare treatment rooms for procedures and consultations.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Aveda Institute
12-2022
Skills
- Selling products
- Selling packages
- Attention to detail
- Works Well Under Pressure
- Relationship building
- Safety compliance
Timeline
Lead Technician
Vanity Laser Aesthetics
03.2023 - Current
Receptionist
Vanity Laser Aesthetics
10.2020 - Current
High School Diploma -
Aveda Institute