Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAINA TALLO

Plainfield

Summary

Experienced and result driven leader with 7 years of aviation experience. Skilled in overseeing daily operations, ensuring compliance with all safety/security regulations and providing excellent customer service. Seeking for the opportunity to contribute my expertise in managing staff, handling high pressure situations, and implementing effective procedures.

Overview

9
9
years of professional experience

Work History

Customer Service Airport Operation Supervisor

United Airlines
09.2025 - Current
  • Oversee daily operations ensuring a smooth workflow through briefings, effective communication, and by keeping employees accountable.
  • Performs daily safety audits for both departures and arrivals.
  • Achieve results by working with staff to meet established targets and evaluate employee performance through coaching and recognition.
  • Promote a positive work environment through open communication channels.
  • Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Train new employees on company policies, procedures and work ethics.

CUSTOMER SERVICE REPRESENTATIVE

United Airlines
10.2021 - 09.2024
  • Manage passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Provide exceptional customer service with empathetic listening and effective problem-solving skills.
  • Exceeded performance metrics consistently while maintaining high quality service delivery standards.
  • Stay up to date on product knowledge to provide accurate information to customers when needed.
  • Help large volume of customers everyday with positive attitude and focus on customer satisfaction.

CUSTOMER SERVICE SUPERVISOR - EMIRATES

Hallmark Aviation
05.2021 - 10.2021
  • Handled escalated customer complaints professionally.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Set priorities and problem-solved day to day issues to maintain rapport with customers and managers.

CUSTOMER SERVICE AGENT

Emirates/ Aer Lingus
06.2018 - 05.2021
  • Collaborated effectively with fellow agents to ensure efficient operations of the ticket counter and gate area.
  • Delivered exceptional service under pressure by maintaining composure during peak hours and difficult situations involving flight delays, cancellations, and opening baggage claims.

LEAD SALES ASSOCIATE

Macys
09.2016 - 12.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges and built relationships with customers to encourage repeat business.

Education

Associate of Science - Biology

Quinnipiac University
Hamden, CT
05.2016

Skills

  • Leadership
  • Project Management
  • Training and Mentoring
  • Safety Auditing
  • Staff management
  • Strategic planning

Timeline

Customer Service Airport Operation Supervisor

United Airlines
09.2025 - Current

CUSTOMER SERVICE REPRESENTATIVE

United Airlines
10.2021 - 09.2024

CUSTOMER SERVICE SUPERVISOR - EMIRATES

Hallmark Aviation
05.2021 - 10.2021

CUSTOMER SERVICE AGENT

Emirates/ Aer Lingus
06.2018 - 05.2021

LEAD SALES ASSOCIATE

Macys
09.2016 - 12.2017

Associate of Science - Biology

Quinnipiac University

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