Taína Cochran
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quick-learning with excellent multi-tasking skills.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
Work History
Small Business Manager/Warranty Specialist
Aguirre Professional Painters
08.2016 - 10.2024
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly from warranty department claims.
- Delivered prompt service to prioritize customer needs.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Responded to customer needs through competent customer service and prompt problem-solving.
Small Business Owner
Taína's Sports Bar Cafe
02.2007 - 01.2014
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies..
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Managed banking reconciliations and monthly balance sheet statements.
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Enumerator Crew Leader
Census 2010
04.2010 - 08.2010
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Attended team meetings to develop job knowledge.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Double checked information on survey forms.
- Dispensed assignments to enumerator team and submitted completed work to supervisors.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Oversaw 12-member team of census enumerators, providing strategy training and guidance to successfully obtain interviews and adhere to procedures.
- Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
Assistant Project Manager
JC Salinas Construction Services
04.2003 - 12.2009
- Monitored and tracked project metrics and collected data to share with project members.
- Developed and maintained project documentation for reliable records.
- Documented project progress to fulfill project requirements and establish traceability.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Reported regularly to managers on project budget, progress, and technical problems.
- Attended meetings between Owner, Architect, Contractor and Sub-Contractors.
- Prepared bidding requirements such as project estimates and attended bids.
- Conducted on site concrete slump test to ensure that batches were of consistent quality.
Services Coordinator, Guide and Interpreter
Home Inspector
09.2003 - 01.2004
- Acted as first point of contact and set appointments for inspector to visit damaged homes.
- Planned and executed efficient routes by using maps and other navigational tools to reach each affected homeowner or renter that requested assistance.
- Interpreted spoken and written languages other than English and vice versa.
- Facilitated communication between FEMA home inspector and individuals who suffered damages to property due to flooding.
Census Enumerator
Census Bureau
04.2000 - 08.2000
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Attended team meetings to develop job knowledge.
Skills
- Customer Service
- Business Development
- Financial Management
- Sales and Marketing
- Project Management
- Decision-Making
- Business Administration
- Construction Management
Education
BBA - Construction Management
Polytechnic University of Puerto Rico
San Juan, PR 08.1995 - 06.2003
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Small Business Manager/Warranty Specialist
Aguirre Professional Painters
08.2016 - 10.2024
Enumerator Crew Leader
Census 2010
04.2010 - 08.2010
Small Business Owner
Taína's Sports Bar Cafe
02.2007 - 01.2014
Services Coordinator, Guide and Interpreter
Home Inspector
09.2003 - 01.2004
Assistant Project Manager
JC Salinas Construction Services
04.2003 - 12.2009
Census Enumerator
Census Bureau
04.2000 - 08.2000
BBA - Construction Management
Polytechnic University of Puerto Rico
08.1995 - 06.2003
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