Tainan Hoegger
Grantville,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Polite and professional costumer service agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Teleperformance Call Center-Natal, RN
04.2021 - 11.2022
- Handling customer complaints, addressing delivery issues and product defects, handling customer requests, prospecting and sales via calls and messages, ensuring timely and accurate processing of customer demands, responsibility for a variety of tasks, maintaining a high level of efficiency and accuracy to meet customer expectations, use of technology to assist order processing, maintaining a clean and organized work area to ensure a safe working environment
Customer Service Representative
Teleperformance Call Center-Natal, RN
10.2015 - 08.2018
- Provided excellent service, resolved customer inquiries, built customer relationships, handled client data, conducted satisfaction surveys, troubleshooted and resolved issues, managed company systems
Education
GED -
Southern Crescent Technical College
McDonough, GA12.2023
Skills
- Communication Skills
- Organizational Skills
- Time Management
- Problem Solving
- Conflict Management
- Analytical Skills
- Multilingual
- Adaptability
- Customer Focus
- Call center experience
- Live chat support
- Call flow maximization
- Complaint Handling
- Typing Speed
Certification
- First Aid Certification
- Special Education Certification
Additionalinformation - Multilingualexperience
- Portugues - native fluent
- English - second language/fluent
- Spanish - intermediary
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Customer Service Agent
Teleperformance Call Center-Natal, RN
04.2021 - 11.2022
Customer Service Representative
Teleperformance Call Center-Natal, RN
10.2015 - 08.2018
GED -
Southern Crescent Technical College
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