TAINESHA BALL

Accomplished, value-driven, mission-oriented professional who achieves unprecedented results through innovation, initiative, and resourcefulness. Thrives in ambiguous circumstances with minimal direction and resources; strong ability to gather and compile best practices throughout the organization. A natural relationship builder who enrolls others to support positive change.

• Chippenham Hospital- Department Assistant 12/2018-06/2019- Scheduled, rescheduled, and coordinated appointments making inbound and outbound calls. Adressed patients and family members in person and via incoming calls operating a multi-lined telephone system. Processed walk-ins, create new patient charts, access systems for orders as appropriate. Conducted insurance verification and benefits explanation by running eligibility on patients; requests outside records and gathers outside medical records from referrals and files patient charts as needed. Counseled patients on all related financial information i.e., hospital discounts and reviewing. Assisted internal and external stakeholders as needed with exceptional customer service.
• Mary Washington Hospital- Unit Secretary 03/2017-07/2018- Obtained client medical history, including medication information, symptoms, and allergies. Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments. Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs. Prepared time sensitive documents and timely reports daily. Provide assistance and guidance to staff unfamiliar with related programs and systems (EPIC).