Tai'Quasia Pugh
Panama City
Summary
Dynamic professional with extensive experience in customer service and front desk administration at Dermatology Associates. Proven ability to enhance patient satisfaction through effective appointment scheduling and problem-solving skills. Committed to maintaining organized environments while handling sensitive information with confidentiality, ensuring a welcoming atmosphere for all visitors.
Highly organized with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Motivated Front Desk Receptionist offering valuable contributions in all facets of administrative activities derived from diverse, 3-year background. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Dermatology Associates
09.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer problems and complaints.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Pharmacy Technician
Walgreens
03.2022 - 09.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Med Tech/Elderly Caregiver
Summers Landing Assistant Living
03.2021 - 03.2022
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
Education
High School Diploma -
Rutherford High School
Panama City, FL05-2016
Skills
- Customer service
- Appointment scheduling
- Phone handling
- Front desk administration
- Problem-solving skills
- Telephone etiquette
- Office organization
Certification
Certified Medical Adminstrative Assistant
Certified Electronic Health Records
Microsoft Office Specialist.
I Attended Tom P. Haney Technical College.
Timeline
Front Desk Receptionist
Dermatology Associates
09.2022 - Current
Pharmacy Technician
Walgreens
03.2022 - 09.2022
Med Tech/Elderly Caregiver
Summers Landing Assistant Living
03.2021 - 03.2022
High School Diploma -
Rutherford High School
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