Taira Mitchell
Santa Maria,CA
Summary
With 17 years of hands-on experience in customer service, I thrive in environments where people come first. Throughout my career, I've honed my skills in managing relationships with vendors, employees, and customers, ensuring seamless interactions and exceptional service delivery. My expertise extends to efficiently handling cash transactions, maintaining accuracy and security in all financial dealings. Passionate about fostering positive experiences and driving satisfaction, I bring a customer-centric approach to every interaction, building lasting connections and driving success.
Overview
17
17
years of professional experience
Work History
Owner
Collins Market
Los Alamos, CA
07.2022 - Current
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Answered customer inquiries over the phone and through email.
- Resolved customer complaints regarding services or products in a professional manner.
- Performed data entry tasks related to sales, returns, accounts receivable.
- Handled cash transactions accurately according to established policies and procedures.
- Tracked inventory levels on a daily basis and restocked shelves as needed.
- Conducted regular follow-up calls with customers after purchase completion.
- Consulted with customers regarding needs and addressed concerns.
- Managed day-to-day communications with multiple vendors simultaneously.
- Monitored vendor performance against contracted service level agreements.
- Facilitated communication between employees and management to ensure effective flow of information across departments.
Server
The Maker's Son
Los Alamos, CA
06.2021 - 03.2022
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
Manager
Collins Market
Los Alamos, CA
07.2007 - 06.2021
- Facilitated communication between employees and management to ensure effective flow of information across departments.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Assisted customers with locating items in the store.
- Maintained accurate inventory records and restocked shelves when necessary.
- Received shipments of merchandise and stocked shelves accordingly.
- Ensured that all products were priced correctly and displayed according to company standards.
- Resolved discrepancies between purchase orders and actual received products in a timely manner.
- Communicated with vendors regarding order status updates and delivery schedules as needed.
- Assisted with training new employees on retail processes and procedures.
Education
Some College (No Degree) -
Allan Hancock College
Santa Maria, CASkills
- Business Management
- Administrative Oversight
- Financial Management
- Verbal and written communication
- Customer Relations
- Staff Management
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Owner
Collins Market
07.2022 - Current
Server
The Maker's Son
06.2021 - 03.2022
Manager
Collins Market
07.2007 - 06.2021
Some College (No Degree) -
Allan Hancock College
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