Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Timeline
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TAIRI ARVELO

TAIRI ARVELO

Haledon,NJ

Summary

Experienced retail banking professional with a focus on customer service and financial solutions over two years. Proven track record in managing client relationships and ensuring compliance, resulting in enhanced customer satisfaction. Contributed to significant increases in product adoption and client retention. Aiming to utilize strong organizational skills in entry-level roles to support company objectives.

Overview

5
5
years of professional experience

Work History

Retail Banker

TD Bank
Newark, New Jersey
10.2024 - Current
  • Delivered personalized banking solutions, achieving high customer satisfaction and trust.
  • Processed daily financial transactions, ensuring compliance with regulations and accuracy.
  • Educated clients on financial products, enhancing product adoption and retention rates.
  • Maintained detailed records and performed account reconciliations to ensure data integrity.
  • Collaborated with internal teams to resolve client issues and enhance operational efficiency.
  • Managed sensitive customer information with strict confidentiality to uphold compliance standards.

Customer Service Representative

Viva Organico
Paterson, NJ
03.2021 - 08.2024
  • Served as the primary point of contact for customer inquiries, addressing questions related to product details, order status, returns, and exchanges
  • Assisted customers in navigating the online platform, troubleshooting account issues, and completing purchases with ease
  • Efficiently processed orders, managed shipment tracking, and coordinated returns and exchanges to ensure a smooth post-purchase experience
  • Resolved customer complaints by providing tailored solutions-including personalized product recommendations, promotional discounts, and expedited shipping-resulting in increased customer retention
  • Contributed to a reduction in product return rates by improving product descriptions and proactively educating customers during the purchase process

Education

BBA - General Business

Berkeley College
Woodland Park, NJ
05.2024

Skills

  • CRM
  • CSS
  • HTML
  • Microsoft Office
  • Gmail
  • Payroll
  • CRM Systems
  • Customer relationship management
  • Customer education
  • Financial transactions
  • Product knowledge
  • Effective communication
  • Problem solving
  • Team collaboration
  • Investment advising
  • Fraud prevention
  • Loan processing
  • Cash handling proficiency

Accomplishments

  • Enhanced Satisfaction Score, Boosted customer satisfaction score by 25% through personalized banking solutions.
  • Improved Product Adoption, Increased product adoption by 15% through customer education efforts.
  • Lowered Return Rates, Reduced product return rates by 30% through detailed product descriptions.
  • Accurate Transaction Processing, Processed over 500 transactions monthly with 100% accuracy, ensuring compliance.

Hobbies and Interests

  • Family activities
  • Fitness
  • Parenting
  • Personal finance management

Languages

  • Spanish, Advanced
  • English, Advanced

Timeline

Retail Banker

TD Bank
10.2024 - Current

Customer Service Representative

Viva Organico
03.2021 - 08.2024

BBA - General Business

Berkeley College

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TAIRI ARVELO