Taís Hollien
Petersburg,FL
Summary
Proven Administrative Assistant at RM Pneus, adept in office administration and customer service, enhanced team productivity by developing training programs at D&D Pneus. Skilled in data entry and problem-solving, significantly improved employee satisfaction and retention through strategic initiatives.
Overview
12
12
years of professional experience
Work History
Human Resources Manager
RM Pneus
03.2010 - 08.2016
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure
- smooth workflow.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 11 employees.
Administrative Assistant
D&D Pneus
02.2006 - 01.2010
- Organized employee engagement events to foster team-building and strengthen relationships among staff members.
- Collaborated on the development of company-wide training programs that improved employee performance, job satisfaction, and overall productivity.
- Maintained up-to-date personnel records, safeguarding confidential information and ensuring compliance with employment laws.
- Managed employee compensation plans.
- Mediated conflicts between employees when necessary by effectively addressing concerns through impartial investigations and resolutions.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Payroll
Administrative Assistant
Ponte Pneus
01.2005 - 01.2006
- Managed purchasing, stocking and organizing inventory.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- employee payments
- payroll
Education
Bachelor of Science - Gestão De Recursos Humanos
Universidade Estácio De Sa
Niteroi, Rio De Janeiro12.2003
Skills
Customer Service
Data Entry
Computer Skills
Office Administration
Languages
Portuguese
Native or Bilingual
Spanish
Elementary
Timeline
Human Resources Manager
RM Pneus
03.2010 - 08.2016
Administrative Assistant
D&D Pneus
02.2006 - 01.2010
Administrative Assistant
Ponte Pneus
01.2005 - 01.2006
Bachelor of Science - Gestão De Recursos Humanos
Universidade Estácio De Sa
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