Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tais Ordonez

Houston,TX

Summary

Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.

Overview

7
7
years of professional experience

Work History

Office Assistant

Smile Doctors
Houston, TX
10.2023 - 01.2024
  • Followed up with patients after their appointment via phone call or mailings to confirm satisfaction.
  • Performed administrative tasks such as preparing letters or memos, maintaining databases, copying documents.
  • Created monthly reports summarizing financial data such as accounts receivable balances, collections activity.
  • Processed referrals from other healthcare providers when necessary.
  • Answered questions regarding dental procedures and recommended treatments based on individual needs.

Recruiter

OCS Employment
Houston, TX
01.2023 - 10.2023
  • Collaborated with hiring managers to understand position requirements.
  • Organized recruitment activities such as career fairs, campus visits.
  • Maintained Applicant Tracking System records of all applicants.
  • Developed job descriptions and postings to attract qualified applicants.
  • Ensured compliance with federal, state, and local employment laws and regulations.

Customer Service Representative

Meat Planet Inc
Houston, TX
12.2018 - 01.2023
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, and exchanges.

Cashier

Taco Palenque
Houston, TX
08.2018 - 11.2018
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Provided excellent customer service
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.

Sales Associate

Melrose Family Fashion
Houston, TX
04.2017 - 08.2018
  • Processed transactions using a point-of-sale system.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Processed credit card transactions quickly and securely.

Education

High School Diploma -

Sterling High School
Houston, TX
05-2019

Skills

  • Call handling
  • Data Entry
  • Bookkeeping
  • Payroll Processing
  • Mail handling
  • Customer Service
  • File Organization
  • Quickbooks
  • Payment Processing
  • Positive Attitude
  • Bill Payment and Recordkeeping
  • Paperwork Processing
  • Appointment Scheduling
  • Credit card payment processing
  • Cash handling
  • Invoice Processing
  • Excel spreadsheets
  • Bank Deposit Reconciliation
  • Relationship Building
  • Supply Restocking
  • Valid Driver's License
  • Resourceful

Timeline

Office Assistant

Smile Doctors
10.2023 - 01.2024

Recruiter

OCS Employment
01.2023 - 10.2023

Customer Service Representative

Meat Planet Inc
12.2018 - 01.2023

Cashier

Taco Palenque
08.2018 - 11.2018

Sales Associate

Melrose Family Fashion
04.2017 - 08.2018

High School Diploma -

Sterling High School
Tais Ordonez