Tais Rios
Compton,CA
Summary
Guest service oriented, a highly experienced and motivated individual, dedicated to meeting departmental needs through the effective use of company brand standards. Excellent hands-on manager, who takes an enthusiastic interest in the overall operation with strong administrative skills, customer service skills, and true dedication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concessions Supervisor
Delaware North
Los Angeles
12.2021 - Current
- Supervised and trained over 50+ concessions staff in customer service, food preparation, and cash handling procedures.
- Ensured compliance with health regulations by inspecting all concession areas on a regular basis.
- Managed the daily operations of the concession stand, including scheduling employees and ensuring quality standards.
- Conducted weekly/monthly counselings with staff to discuss performance issues and set goals for improvement.
- Scheduled breaks for employees according to company guidelines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests.
- Provided excellent customer service to ensure guest satisfaction.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Cashier
Delaware North
Los Angeles
08.2021 - 12.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash and/or credit/debit card.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
Skills
- Spanish
- Inventory controls
- Organizational Skills
- Retail Sales
- Cash Handling
- Food Handling
- Food and Beverage Service
- Food Safety
Certification
- ServSafe Manager, 03/01/27
- ServSafe Alcohol, 03/01/25
Timeline
Concessions Supervisor
Delaware North
12.2021 - Current
Cashier
Delaware North
08.2021 - 12.2021
- ServSafe Manager, 03/01/27
- ServSafe Alcohol, 03/01/25