Tais Rios
Los Angeles,CA
Summary
Results-driven individual with over four years of progressive experience in hospitality, retail, and food service. Proven ability to lead high-performing teams, drive operational excellence in high-volume environments, and deliver outstanding customer satisfaction. Bilingual in English and Spanish, with high expertise in staff training, inventory control, and strategic planning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concessions Supervisor
Delaware North
11.2021 - 10.2024
- Supervised multi-unit concepts with revenues of $4-6 million YTD.
- Led and supervised over 50+ union concession staff members.
- Developed and counseled staff through one-on-one meetings and counselings.
- Created detailed reports on sales trends and inventory levels for upper management.
- Monitored employee attendance records, timekeeping and payroll information.
- Ensured compliance with health regulations by inspecting all concession areas on a regular basis.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests.
- Scheduled breaks for employees, according to company guidelines.
- Provided excellent customer service and trained/disciplined employees on bettering their skills.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Monitored stock levels and placed orders with vendors when needed.
Barista
Coffee Bean & Tea Leaf
09.2021 - 11.2021
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Cashier
Coffee Bean & Tea Leaf
08.2021 - 09.2021
- Greeted customers and answered any questions about the store's products and services.
- Operated the cash register efficiently and accurately, and processed payments by cash and/or credit/debit card.
- Completed side tasks assigned by management such as restocking napkins or wiping down counters.
- Assisted in training new employees on proper operational procedures.
- Demonstrated knowledge of menu items by describing ingredients and preparation methods to customers.
- Addressed and resolved customer concerns to maintain brand loyalty.
Store Associate
Party City
09.2020 - 07.2021
- Demonstrated knowledge of store products and services.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Tracked inventory levels throughout the day and restocked items as needed.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Inspected purchased items for defects before handing them over to customers.
- Organized displays to attract customers and promote sales.
Education
Leuzinger High School
Lawndale, CASkills
- Spanish
- Customer Service
- Inventory Controls
- Organizational Skills
- Retail Sales
- Cash Handling
- Food Safety
- Staff Management
- Team Leadership
Certification
- ServSafe Manager 03/27
- ServSafe Alcohol
Timeline
Concessions Supervisor
Delaware North
11.2021 - 10.2024
Barista
Coffee Bean & Tea Leaf
09.2021 - 11.2021
Cashier
Coffee Bean & Tea Leaf
08.2021 - 09.2021
Store Associate
Party City
09.2020 - 07.2021
Leuzinger High School
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