TAÍS CAMPOS
Tampa,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Digital Marketing Manager
DOCVIDA TELEMEDICINE
10.2022 - Current
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
Internet Sales Representative/Complaints Officer
TABLE DECOR BY SOL
02.2019 - 08.2022
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Managed customer service inquiries and complaints for customer satisfaction.
Hairdressing Assistant
BEAUTY BRAZIL HAIR SALON
12.2017 - 12.2018
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
Speech-Language Pathologist
APOE
01.2007 - 12.2016
- Educated patients and family members about various topics such as communication techniques or strategies to cope with and avoid personal misunderstandings.
- Monitored patients' progress and adjusted treatments accordingly.
- Built solid understanding of individual patients issues through analysis of speech and hearing evaluations.
- Provided information on speech improvement techniques and non-verbal communication methods.
- Created and implemented treatment plans intended to address speech and language issues in collaboration with other clinical professionals.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Speech-Language Pathology
FACULDADE REDENTOR
ITAPERUNA -RIO DE JANEIRO12.2006
Skills
- Multitasking Abilities
- Stress Management
- Professionalism
- Written Communication
- Effective Communication
- Customer Service
- Problem Solving
- Handling Complaints
Timeline
Digital Marketing Manager
DOCVIDA TELEMEDICINE
10.2022 - Current
Internet Sales Representative/Complaints Officer
TABLE DECOR BY SOL
02.2019 - 08.2022
Hairdressing Assistant
BEAUTY BRAZIL HAIR SALON
12.2017 - 12.2018
Speech-Language Pathologist
APOE
01.2007 - 12.2016
Bachelor of Science - Speech-Language Pathology
FACULDADE REDENTOR
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