Taisha Akins
Boston,MA
Summary
Dynamic Assistant Program Manager at Baycove with exceptional communication and organizational skills. Proven ability to enhance individuals' independence through effective program management and evidence-based practices. Adept at data entry and utilizing advanced computer skills to maintain comprehensive documentation, ensuring compliance and quality across initiatives.
Overview
25
25
years of professional experience
Work History
Assistant Program Manager
Baycove
Boston, Massachusetts
12.2022 - Current
- Ensured strict adherence to clinical, programmatic, and quality protocols across initiatives.
Supported Program Director in daily operations and performed assigned responsibilities.
Facilitated staff meetings and actively participated in discussions.
Exercised strong clinical judgment to support individuals and communicate effectively.
Assisted in development and progress reporting for individuals' I.S.P.s.
Modeled and taught daily living skills, enhancing individuals’ independence and self-reliance.
Oversaw menu planning and assisted with budgeting, shopping, and related documentation.
Maintained comprehensive programmatic documentation, including progress notes and incident reports.
Personal Shopper (Customer Service)
Instacart
Boston, MA
11.2014 - Current
- Time management
- Self-motivation
- Navigate Smartphone
- Confirm Customer’s Orders
- Collect cash and tender change receipts
- Create and maintain logs of customer’s interactions daily
- Input data using smartphone
engagement partner 1
Bay Cove Human Services
12.2020 - 12.2022
- Responsible for engaging with Persons in a way which incorporates into program culture the practices and philosophies of evidence-based practices including but not limited to; Screening, Brief Intervention, and Referral for Treatment (SBIRT), Stages of Change, Motivational Interviewing, Harm Reduction, Seeking Safety and Trauma Recovery and Empowerment Model (TREM).
- Utilizes recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals
- Participate on the Engagement Team of assigned persons as directed by the ACCS Clinical Supervisor
- Engages in supportive interventions with Persons aimed at teaching daily living skills such as community safety practices, travel-training, banking and budgeting, cooking, shopping, personal care and hygiene and care of personal space and belongings.
- As needed and/or as requested, accompanies Persons to medical, dental and psychiatric appointments or leisure activities via public transportation, agency vehicle or staff car.
- Performs other household maintenance and cleaning tasks which have been designated as shift responsibilities and as assigned by the Program manager.
- Administers medications in accordance with MAP standards and trains clients in self-medication procedures.
- Follows and implements all program safety procedures to ensure overall health and safety of clients
- Provides skilled shift coverage, including weekends and awake overnights, as scheduled by the supervisor.
- Prepares meals following the nutritional guidelines
- Mandate Reporting
- Participated in industry-related meetings and conferences in order to stay up-to-date on current trends within the field.
- Ensured compliance with industry regulations and company policies.
cook/kitchen manager
International Fellowship House
Boston, MA
04.2018 - 08.2019
- Managed the organization and maintenance of the main kitchen
- Planned and worked with a budget
- Practiced being time sufficient
- Worked in a diverse community
- Maintained shopping list
- Prepare meals for groups
Transporter
Kiesling Transit
Boston, MA
08.2015 - 10.2016
- Wheelchair securement according to transportation policies and regulations
- Data Entry
Data Entry Clerk (Contract)
Habit Opco Substance Abuse Clinic
Boston, MA
12.2000 - 12.2012
- Receive, alphabetize, separate, and file all clinical records
- Maintain appearance and files in Medical Record Room
- Occasional data entry projects to assist Medical Record Room Manager
- Answer, screen, and direct incoming calls appropriately
- View and update patient files via computer data base
Customer Service Agent (Seasonal)
United Parcel Service (UPS)
Boston, MA
12.2011 - 01.2012
- Delivered parcels
- Provided appropriate customer service to clients
- Help maintain organization of packages in route
Education
Program Completion Certificate -
The Salvation Army Kroc Center Culinary Arts Training Program
Boston, MA10.2016
Bachelor of Science - Communications
University of Phoenix
Braintree, MA09.2015
Associate of Arts - Business Management & Entrepreneurship
University of Phoenix
Braintree, MA12.2012
Employment & Professional Skills Training -
Urban League of Eastern Massachusetts
Boston, MA01.2007
Medical Assistance Program -
Boston Career Institute
Brookline, MA01.2005
Legal Secretary Certificate -
Bristol Community College
Fall River, MA01.1999
Skills
- Excellent communication
- Organizational skills
- Multitasking skills
- Experienced in fast paced working environments
- Advanced computer skills
- Data entry skills
- Microsoft Office skills
- Creative problem-solving
- Outstanding Customer Service
- Exceptional leadership skills
- Advanced knowledge of electronics
- Ability to listen
- Ability to understand
- Ability to apply sound judgement
Timeline
Assistant Program Manager
Baycove
12.2022 - Current
engagement partner 1
Bay Cove Human Services
12.2020 - 12.2022
cook/kitchen manager
International Fellowship House
04.2018 - 08.2019
Transporter
Kiesling Transit
08.2015 - 10.2016
Personal Shopper (Customer Service)
Instacart
11.2014 - Current
Customer Service Agent (Seasonal)
United Parcel Service (UPS)
12.2011 - 01.2012
Data Entry Clerk (Contract)
Habit Opco Substance Abuse Clinic
12.2000 - 12.2012
Program Completion Certificate -
The Salvation Army Kroc Center Culinary Arts Training Program
Bachelor of Science - Communications
University of Phoenix
Associate of Arts - Business Management & Entrepreneurship
University of Phoenix
Employment & Professional Skills Training -
Urban League of Eastern Massachusetts
Medical Assistance Program -
Boston Career Institute
Legal Secretary Certificate -
Bristol Community College