Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Taisha Berrios

Miami,FL

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Hardworking and ready to help team achieve company goals. Detail-oriented team player with strong organizational skills.

Overview

7
7
years of professional experience

Work History

Loan Reviewer

SoFi
10.2022 - 04.2023
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Processed loan applications and monitored progress from start to finish.

Verification Specialist

Webhelp
01.2022 - 09.2022
  • Verified client information by analyzing existing evidence on file.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Checked documentation for accuracy and validity on updated systems
  • Processed and recorded new policies and claims
  • Set up, stored and updated customer files, department records and regulatory paperwork
  • Verified credit histories, personal references and employment backgrounds for each applicant

Customer Service Representative

Concentrix
01.2021 - 12.2021
  • Answered live online chats to give quick answers and solve problems faster.
  • Assisted clients with product questions to facilitate online ordering process.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Trained staff on operating procedures and company services.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

IBEX Global
08.2017 - 08.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Generated customer service reports to track customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.

Sales Agent

EQUIPRONIC, S.A
02.2016 - 08.2016
  • Assisted call-in customers with questions and orders.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Trained and mentored new sales representatives.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Collaborated with cross-functional teams to identify and address customer needs

Education

Marketing

American College University
Nicaragua
04.2023

Skills

  • Problem-Solving Ability
  • Computer Proficiency
  • Customer Service and Assistance
  • Office Equipment Proficiency
  • Policy and Procedure Adherence
  • Maintaining Security
  • Billing Adjustments and Refunds
  • Document and Records Management
  • Call Volume and Quality Metrics
  • Administrative and Office Support
  • Critical Thinking
  • Teamwork and Collaboration

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Loan Reviewer

SoFi
10.2022 - 04.2023

Verification Specialist

Webhelp
01.2022 - 09.2022

Customer Service Representative

Concentrix
01.2021 - 12.2021

Customer Service Representative

IBEX Global
08.2017 - 08.2020

Sales Agent

EQUIPRONIC, S.A
02.2016 - 08.2016

Marketing

American College University

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Taisha Berrios