Taisha Greer
Conroe
Summary
Results-driven customer service and sales professional with extensive experience in hospitality and administrative support. Proven ability to build rapport, resolve customer concerns, and deliver exceptional service in fast-paced environments. Strong communication and problem-solving skills, with a track record of meeting performance goals and adapting to new systems quickly.
Overview
5
5
years of professional experience
Work History
Youth Coach
Houston Rockets
Houston
03.2026 - Current
- Facilitated youth training sessions to develop basketball skills and foster teamwork.
- Developed engaging practice plans to improve player performance and participation.
- Assisted in organizing community outreach events promoting youth sports development.
- Collaborated with coaching staff to implement effective training strategies and drills.
- Monitored player progress and delivered targeted feedback to drive skill improvement.
Guest Services/Bartender
Margaritaville Resort Lake Conroe
Montgomery
02.2026 - Current
- Delivered exceptional customer service in fast-paced settings, fostering lasting guest relationships and encouraging repeat visits.
- Managed multiple customer requests simultaneously while maintaining professionalism and accuracy under pressure.
- Enhanced customer satisfaction through effective communication, strategic upselling, and timely problem resolution.
- Handled cash transactions, POS systems, and payment processing with accuracy.
- Collaborated with team members and management to maintain efficient operations and positive guest experiences.
- Demonstrated adaptability and strong interpersonal skills in high-volume environments.
Sales and Service Representative
OpenRoad Insurance
Remote
06.2023 - 08.2026
- Built strong customer relationships through consultative communication and attentive service.
- Educated clients on policy options and coverage details to meet their needs.
- Provided exceptional customer service, resolving insurance inquiries and streamlining claims processing.
- Operated in goal-oriented environments, enhancing follow-up and communication processes.
- Leveraged CRM software to efficiently track client interactions and manage follow-ups.
- Prepared detailed quotes for prospective customers.
- Worked closely with Underwriting team and other departments to ensure effective communication between B2B clients.
ILR Claims/Sales Associate
State Farm
Richardson
05.2021 - 06.2023
- Processed claims and coordinated communication between clients and adjusters to ensure clarity and prompt resolution.
- Maintained accurate records of customer interactions and transactions to support efficient service delivery.
- Conducted follow-up calls to ensure customer satisfaction with services provided.
- Assisted customers in finding specific products, addressing inquiries, and providing tailored product recommendations.
- Upheld KPIs, ongoing education, and awareness of industry developments and shifts.
Education
Certificate - Business Administration And Management
Allied Schools
CA07-2010
High School Diploma -
Naaman Forest High School
Garland, TX05-2006
Skills
- Relationship Building
- Effective communication
- Conflict Resolution
- Team Collaboration
- Networking
- Time management
- Sales enhancement
- Prospecting strategies
- CRM systems
Affiliations
- AAU Basketball Coach
Timeline
Youth Coach
Houston Rockets
03.2026 - Current
Guest Services/Bartender
Margaritaville Resort Lake Conroe
02.2026 - Current
Sales and Service Representative
OpenRoad Insurance
06.2023 - 08.2026
ILR Claims/Sales Associate
State Farm
05.2021 - 06.2023
Certificate - Business Administration And Management
Allied Schools
High School Diploma -
Naaman Forest High School