Taisha Jordan
Case Manager Assistant
Douglasville,Ga
Summary
Case Manager Associate looking to join a growing entrepreneurial organization as part of the Executive care team. Articulate case manager associate driven to succeed. Strategic planning and client relationship management expert. Dedicated empathetic case manager associate offering 15 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
22
22
years of professional experience
Work History
Travel Certified Nursing Assistant
CareerStaff Unlimited
East Providence, RI
03.2021 - Current
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Case Manager Associate
Piedmont Atlanta Hospital
Atlanta, GA
02.2018 - Current
- Ensured smooth transition for residents into new environment
- Served as liaison between patients, physicians to assist patients in understanding their treatment plans
- Conducted screening, diagnostic treatment and rehabilitative and supportive services as senior lead on patients primary health care team
- Liaised with other pharmacies to eliminate readmit that caused length of stay issues
- Evaluated nursing notes to confirm that orders were accurate to ensure no delays would take place upon discharge
- Coordinating clinically complex patients' care; ensuring along with facilitating strong achievement of quality clinical and cost outcomes
- Communicates confidently and effectively with all levels of hospital staff,physicians and durable medical equipment providers
- Managed all telephone inquiries from clients, vendors and public
- Faxed and email referrals to sub acute and acute rehabilitation facilities, to ensure patients will have safe place to discharge from inpatient setting
- Provides 50 plus resources to patients and families for outpatient and home care needs,following up on all phone calls, emails and faxes daily
- Complete all work compensation, home health and durable medical equipment,as well as depart of medical assistant forms as needed in expeditiously matter
Medical Assistant
Piedmont Healthcare
Atlanta, GA
05.2018 - Current
- Prep over 20 patients daily for exams and medical procedures.
- Maintain exam rooms between patients,stock exam room supplies and equipment.
- Conducted proper and concise EHR documentation for all visits.
- Assist MD with bedside procedures.
- Ensured cleanliness and order of triage facilities in compliance with OSHA requirements.
- Processed pre-op orders (labs, EKG,X-Ray,etc)
- Managed MD calendars ,efficiently utilizing all block time.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Medical Assistant/Certified Medication Aide
Enlivant Assisted Living
Atlanta, GA
09.2020 - 03.2023
- Interacted kindly with 50 plus patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Tested and recorded blood glucose levels.
Case Manager Coordinator
Shepherd Center
Atlanta, GA
02.2012 - 04.2017
- Utilized strong assessment skills to determine necessary patient care
- Implements, coordinates, monitors, and evaluates options and services to meet patient's health needs and ensures appropriate use of clinical resources
- Accompany physician into patient examination room to transcribe history and physical exam, document accurately physician's encounter in EHR
- Transcribe 30 plus patient orders including laboratory,radiology tests and medications daily
- Complete all work compensation, home health, and seating clinic orders and fax,emailed to appropriate accepting facility
- Liaised with medical care professionals and community organizations to ensure residents suffering from chronic wound received adequate care
- Proactively identified and solved complex problems impacting operations management and business direction
- Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options
New Patient Coordinator
Shepherd Center
Atlanta, GA
01.2010 - 02.2012
- Reviews all documents and records prior to scheduling ruling out any red flags, making sure patients can benefit from all services at Shepherd.
- Following up on 50 or more phone call,emails, and faxes daily Keeping record of all providers referrals,self referrals as well as all client agency and work comp case loads.
- Obtaining all medical records,Imaging reports as well as radiology disc and films.
- Insurance verification scheduling all new,work comp patients, IME's/Independent or Insurance medical exam.
- Educated patients on medicine and at-home healthcare tools
- Compiled and reviewed medical charts
Medical Assistant
Shepherd Center
Atlanta, GA
12.2008 - 01.2010
- Perform nursing procedures, tube feeds, lab draws, botox, SPT changes, etc.,
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing along with pulmonary function tests
- Partnered with healthcare as well as administrative staff to create patient-centered, inviting supportive environment for patients along with their families
- Process 50 plus messages from patients to hospital staff physicians daily
- Managed both clinical with administrative duties in medical office setting
- Requested scripts from doctors to verify insurance for authorizations for medications
- Interviewed engaged patients to obtain medical history, chief complaints vital signs.
Call Center Manager
Ikon Office Solutions
Duluth, GA
02.2001 - 11.2008
- Handled teams of 30 call center agents directly
- Delivered outstanding customer service, and exceeded expectations while building long-term loyalty with clients
- Lead and/or attend meetings and cross functional teams for diverse policy and process improvements
- Set and managed performance benchmarks for call center employees
- Managed daily operation of existing lists and programs
- Made performance rating every quarter while developing new strategies to reduce cost Maintained good customer relationship while resolving complaints as it relates to call center quarterly reports.
- Measured every agent's report in connection with customer's service satisfaction
- Recommended supporting programs to improve call center process
- Ensured good harmonious relationship within call center office environment
- Monitored calls and provided feedback during coaching sessions Created detailed and presentable expense reports
- Processed rebates, reports and check requests for clients
- Analyzed accounts to check for discrepancies and prompt resolution thereof
- Investigated delays in payment and accounting errors
- Provided and documented performance feedback through daily, weekly and monthly one on one sessions, performance reviews and goal setting
Education
Bachelor of Arts - Health Care Administration
Ashford University
2012
Cerified Medical - Medical Assistant
Georgia Medical Institute-Dekalb
Atlanta, GA2002
Skills
- BLS (AHA)
- Medical Terminology
- Communication
- Knowledge of basic medical procedures
- Case Planning And Management
- Case Management
- EMR / EHR
- Indirect Patient Care
- Client needs assessment
- Patient Management
- Direct Patient Care
- Infection Control And Aseptic Procedures
- Inventory And Supply Management
- Chronic Disease Management
Timeline
Travel Certified Nursing Assistant
CareerStaff Unlimited
03.2021 - Current
Medical Assistant/Certified Medication Aide
Enlivant Assisted Living
09.2020 - 03.2023
Medical Assistant
Piedmont Healthcare
05.2018 - Current
Case Manager Associate
Piedmont Atlanta Hospital
02.2018 - Current
Case Manager Coordinator
Shepherd Center
02.2012 - 04.2017
New Patient Coordinator
Shepherd Center
01.2010 - 02.2012
Medical Assistant
Shepherd Center
12.2008 - 01.2010
Call Center Manager
Ikon Office Solutions
02.2001 - 11.2008
Bachelor of Arts - Health Care Administration
Ashford University
Cerified Medical - Medical Assistant
Georgia Medical Institute-Dekalb