Taisha Mack
Jacksonville,Florida
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fulfillment Associate 1
Amazon
06.2024 - Current
Data Specialist
Truckstop The Internet
04.2022 - 12.2023
- Accurately inputted large volumes of data into company databases in a timely and efficient matter
- Demonstrated strong attention to detail and time management skills to efficiently handle multiple data entry projects simultaneously
- Maintained a high level of data integrity by performing regular data audits and quality checks
- Collaborated with team members to streamline data entry processes and improve overall efficiency
Help Desk - Contractor
Pansophic Learning
09.2021 - 03.2022
- Provided efficient and timely technical support to end users through phone, email, and remote desktop services
- Documented all help desk interactions and resolutions in a detailed and accurate manner
- Collaborated with IT team members to escalate complex issues and ensure timely resolution for end-users
- Documented all support activities and solutions in a ticketing system to ensure accurate tracking and resolution of issues
Configuration Tech - Contractor
CompuCom Excel
07.2021 - 08.2021
- Assisted in the development and maintenance of configuration documentation and standards
- Provided hands-on technical support and troubleshooting for customers to ensure optimal performance of installed technology
- Installed and configured hardware and software systems for clients according to specifications
- Provided technical support and training to end users on newly installed systems
Technical Support
Sutherland Global
03.2021 - 07.2021
- Responsible for resolving customer inquiries and issues via email in a timely and professional manner
- Provided timely and efficient technical assistance to customers via chat, resolving issues with software, hardware, and network connectivity
- Utilized ticketing system to document and track customer inquiries, ensuring efficient troubleshooting and problem resolution
Warehouse Picker
Amazon
09.2018 - 08.2020
- Eciently pick orders in a fast-paced warehouse environment, ensuring accuracy and timeliness in fulfilling customer orders
- Utilize RF scanners and picking software to locate and retrieve products from shelves and bins for packing and shipping
- Maintain a clean and organized work area, following safety protocols and proper handling procedures for fragile or hazardous items
- Perform quality checks on picked items to ensure they meet established quality standards and customer specifications
Education
High School Diploma -
Jean Ribault High School
Bachelor of Science - Bachelor's in Health Information Management
Western Governors University
Salt Lake City, UT12-2025
Skills
- Communication Skills
- Order Picking
- RF Scanners
- Picking Software
- Quality Checks
- Active Listener
- Team Player
- Microsoft Outlook
- Time Management
- Empathy
- Customer Service
- Problem Solving
- Adaptability
- Computer Literacy
- Organization
- Inventory management
- Data entry
- Quality control
Certification
- First Aid Certification
Timeline
Fulfillment Associate 1
Amazon
06.2024 - Current
Data Specialist
Truckstop The Internet
04.2022 - 12.2023
Help Desk - Contractor
Pansophic Learning
09.2021 - 03.2022
Configuration Tech - Contractor
CompuCom Excel
07.2021 - 08.2021
Technical Support
Sutherland Global
03.2021 - 07.2021
Warehouse Picker
Amazon
09.2018 - 08.2020
High School Diploma -
Jean Ribault High School
Bachelor of Science - Bachelor's in Health Information Management
Western Governors University
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