Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taisha Martinez

Bronx,NY

Summary

Diligent Security professional with Number years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security Officer

Allied Universal Security Services, Public Safety
01.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

SOC- Supervisor Operational Center

Prosegur Security Services
07.2019 - 09.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Frequently inspected exits doors area to verify system operation was working properly
  • Monitoring of CCTV at airport command center
  • Baggage/luggage inspection along with access control (boarding passes)
  • Emergency response and short range patrol

Cashier

Joyce Leslie
11.2018 - 06.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

Associate Human Services - Human Services

Borough of Manhattan Community College of The City University of New York
New York, NY

Skills

  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security
  • CCTV Surveillance
  • Access Control
  • Fluent in Language

Certification

Security guard

F01

BLS CPR and AED certification

Timeline

Security Officer

Allied Universal Security Services, Public Safety
01.2023 - Current

SOC- Supervisor Operational Center

Prosegur Security Services
07.2019 - 09.2022

Cashier

Joyce Leslie
11.2018 - 06.2019

Associate Human Services - Human Services

Borough of Manhattan Community College of The City University of New York

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Taisha Martinez