Summary
Work History
Education
Skills
Timeline
Generic

Lanae Walker

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Work History

Customer Care Representative

Encore
2015 - 2025
  • Processed orders and returns accurately, ensuring seamless transactions for customers.
  • Assisted in training new staff on customer service protocols and systems.
  • Developed knowledge base articles to aid team in handling common queries.
  • Monitored key performance indicators to identify areas for service improvement.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Business Process Manager

AV Century Solutions
2014 - 2016
  • Led cross-functional teams in initiatives aimed at optimizing resource allocation and productivity.
  • Coordinated stakeholder meetings to gather insights and align project goals with business objectives.
  • Established key performance indicators to monitor process effectiveness and drive accountability.
  • Evaluated emerging trends in process management technologies, recommending suitable tools and platforms for implementation within the organization.
  • Developed metrics-driven approach to evaluate the effectiveness of implemented business processes, leading to continuous improvement.

Billing Coordinator

LISTA
2013 - 2014
  • Coordinated billing processes to ensure timely invoicing and payment collection.
  • Maintained accurate records of financial transactions using specialized billing software.
  • Collaborated with cross-functional teams to streamline billing procedures and enhance efficiency.
  • Analyzed billing data to identify trends, contributing to improved accuracy in monthly reports.

Assistant Payroll Clerk

AIU
01.2011 - 2013
  • Processed payroll data efficiently, ensuring timely and accurate employee compensation
  • Assisted in maintaining payroll records, contributing to improved data integrity
  • Supported payroll audits by gathering necessary documentation and verifying information
  • Collaborated with HR to resolve employee inquiries related to payroll discrepancies
  • Monitored compliance with federal and state regulations, ensuring adherence to legal standards

Education

Bachelor - Media

American InterContinental University
Atlanta, GA
01.2014

Skills

  • Detail-oriented data management
  • Proficient in computer applications
  • Effective conflict resolution
  • Transaction management
  • Effective telephone communication
  • Processing payment transactions
  • Advanced Microsoft Excel skills
  • Service excellence

Timeline

Assistant Payroll Clerk

AIU
01.2011 - 2013

Customer Care Representative

Encore
2015 - 2025

Business Process Manager

AV Century Solutions
2014 - 2016

Billing Coordinator

LISTA
2013 - 2014

Bachelor - Media

American InterContinental University

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