Taisha rodriguez
new york,NY
Summary
Adept at balancing customer satisfaction and efficient operations, I honed critical thinking and relationship-building skills at C AND T HOMECARE SERVICE. Excelled in patient care and team leadership, significantly enhancing patient experiences and streamlining service delivery. Proven track record in managing high-pressure situations and complex customer needs with empathy and professionalism.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Health Care Assistant
C AND T HOMECARE SERVICE
05.2023 - 09.2024
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
Customer Service Representative
Carters Oshkosh
08.2022 - 07.2023
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Cashier
Home Depot
06.2020 - 04.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Teller
Action Check Cashing
09.2017 - 02.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Store Manager
Tutti Fruitti Frozen Yogurt
04.2013 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
GED TESTING SERVICE
Tallahassee, FL12-2023
Skills
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Home care aide (HCA)
- Family communication
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- LiveChat Expert LiveChat, Inc.
- [Area of certification]
Languages
English
Full Professional
Interests
- Participating in cultural exchange programs and homestays
- Volunteer Travel
Timeline
Health Care Assistant
C AND T HOMECARE SERVICE
05.2023 - 09.2024
Customer Service Representative
Carters Oshkosh
08.2022 - 07.2023
Customer Service Cashier
Home Depot
06.2020 - 04.2022
Teller
Action Check Cashing
09.2017 - 02.2019
Store Manager
Tutti Fruitti Frozen Yogurt
04.2013 - 09.2017
- LiveChat Expert LiveChat, Inc.
- [Area of certification]
High School Diploma -
GED TESTING SERVICE
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